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DDF File request pending

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

DCIM_Support
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DDF File request pending

This question was originally posted on DCIM Support by Shaik Mahboob Ali on 2018-07-31


Hi Support,

Can any one let us know what is the expected date for response of DDF file request and what will be expected date of DDF file creation. 

 

It has been since 23rd July 2018 I have request and there is no response or any updates.

(CID:132670669)

4 Replies 4
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Re: DDF File request pending

This answer was originally posted on DCIM Support by Jackie Lehr on 2018-07-31


Hi smazid,

DDF creation can take 4-6 weeks, sometimes longer depending on the backlog. There is more information here: http://sxwhelpcenter.ecostruxureit.com/devices.

We appreciate your patience.

Best,

Jackie

(CID:132670841)

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Re: DDF File request pending

This comment was originally posted on DCIM Support by Joshua Ellis on 2018-07-31


Hello Shaik Mahboob Ali,

 

Which DDF did you request?  Can you please provide me with the full name or device type?

 

Besides Jackie's response, has anyone else acknowledged your request?

 

Thanks.

(CID:132671068)

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Re: DDF File request pending

This comment was originally posted on DCIM Support by Shaik Mahboob Ali on 2018-08-01


Hi Joshua,

Thanks for your reply . I have two request

1- Supermicro server IPM monitoring and provided with all the mib files.

2- Protocal converter RLE Technology provided with walk file and min files.

If you can assist me with these files at earliest will be appreciated

(CID:132671208)

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🔒 Closed

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