DCO logs for support cases

[TonKei]

Hi Team

As the information in FA307651 no longer seems valid (it's linking to the old forum -> https://help.ecostruxureit.com/display/UADCO8x/Downloading+log+files+for+troubleshooting) I'm looking for a formal guide to obtaining the log files from DCO.

Could you guys help me out?

Best regards

Tonny 

[Jef · Accepted solution]

Hi Tonny,

In latest version(s) of DCO, server logs can be collected/downloaded from the web client, Administration > Download log files > DOWNLOAD LOG FILES

And the client logs usually located in (win.) C: \Users\<user name>\.isxo\"DCO version"\Operations\application.log

Server logs for earlier versions of DCO can be downloaded from the server webmin interface, StruxureWare DC Operation > Download Log Files > Download log files

This is also described in the following article, which is valid both for DCO and ITA: 

https://helpcenter.ecostruxureit.com/hc/en-us/articles/360037561694-How-to-report-an-issue

Kind regards

[Cory_McDonald · Accepted solution]

@TonKei,

We are in the process of decommissioning some old APC and SE knowledge base articles for Data Center Operation.  This is to centralize information within the Help Center.  I have unpublished the article you referenced.  Thank you for reporting the issue.

Kind Regards,

Cory