DCO import issue

[DCIM_Support]

This question was originally posted on DCIM Support by Javier Zurera on 2017-11-24

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Hello,

we are working in the deployment of different Data Centers with a customer that has locations in many countries.

We work in two different servers, one in our company for development and then another one in the customer for production.

We did the deployment of the first site in our development server and when we finished we restored it in customer's production server.

The idea was to continue working in our server to deploy a new site, and then import it in the customer's DCO desktop client, like a new room to import in his current DCO, no from the server like full restore. So, all the changes that customer has done during this period would not be lost.

We did not start the new location deployment in a new server, we deleted the previous locations and created a new one in our development server.

Now when we try to import the new room in the customer server, we received an error like the import is of the same instance.

Can you help us? We have spent a lot of time deploying this new site...

Thanks in advance.

(CID:126180190)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Jef Faridi on 2017-11-24

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Hi Javier,

Sorry to disappoint you, but the migration feature is designed to let you import/migrate data from another dedicated installation/setup! As the notification is saying, it is not allowed (not supported) to import data/backup that is basically initiated from the same instance/installation.

Kind regards

(CID:126180221)

[DCIM_Support]

This comment was originally posted on DCIM Support by Javier Zurera on 2017-11-24

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Thanks Jef, so we have a problem...

This room has more thant 100 racks and  2.000 devices imported from an excel file, so a lot of genomes had been designed for this import.

Can we at least export the local genome library of our development server and import it in the customer server? We have the import Excel files, so if we can export the local library, we would only have to draw the room with the racks.

Regards.

(CID:126180232)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2017-11-24

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Hi Javier,

You are most welcome,

Yes, it is possible to export the local genome library and then import it in another server.

To export, go to File > Export > Genome

To import, go to File > Import > Genome

Kind regards

(CID:126180250)

[DCIM_Support]

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