Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
Solved
Go to Solution
Link copied. Please paste this link to share this article on your social media post.
Hello Team,
I have a problem...
We have a installation with two environments, Production and Preproduction, both in disaster recovery mode. So we have 4 virtual machines running with DCO 8.2.0.
Today both environments are not working. We have checked the status and the aplication is down:
I have rebooted the nodes and the problem does not disappear. Also I have tried to restore from the last backup and I got this error:
As you can see the machine has IP 172.20.17.159 but then in the log, it tries to find localhost on IP 172.17.34.189. That IP does not belong to any DCO machine, so I do not know why It appears here.
Finally I tried to promote the secondary node to primary but it falso failed due to the same problem.
Do you know what could be happening? I have the same error in the four virtual machines with different IPs.
I would like to attach the server's logs, but they are empty when I download them. I receive all these errors during the process:
|
Creating staging directory.
Location '/tmp/logs/ito' did not exist. Creating it.
Retrieving ITO log files.
Unable to retrieve log files from the ITO server(s)
Gathering logfiles on host: localhost
Retrieving logfiles from host: localhost
non zero exit value(1) for command: export LANG=en_US.UTF-8; sudo -u dcoplat scp -r -o LogLevel=Error -r localhost:"/tmp/logs.tar.gz" /tmp/logs/localhost.tar.gz
ssh: connect to host localhost port 22: Connection refused
Unable to copy /tmp/logs.tar.gz from localhost to /tmp/logs/localhost.tar.gz.
Output: ssh: connect to host localhost port 22: Connection refused
Creating staging dir.
Location '/tmp/logs/localhost' did not exist. Creating it.
non zero exit value(2) for command: export LANG=en_US.UTF-8; tar -zxf /tmp/logs/localhost.tar.gz -C /tmp/logs/localhost
tar (child): /tmp/logs/localhost.tar.gz: Cannot open: No such file or directory
tar (child): Error is not recoverable: exiting now
tar: Child returned status 2
tar: Error is not recoverable: exiting now
Unable to untar log files from localhost to log file staging area (/tmp/logs)
Removing file '/tmp/logs/localhost.tar.gz'
Unable to cleanup log tar.
Gathering performance graphs for host: localhost
Retrieving performance graphs for host: localhost
non zero exit value(1) for command: export LANG=en_US.UTF-8; sudo -u dcoplat scp -r -o LogLevel=Error -r localhost:"/tmp/graphs.tar.gz" /tmp/logs/localhost-graphs.tgz
ssh: connect to host localhost port 22: Connection refused
Unable to copy /tmp/graphs.tar.gz from localhost to /tmp/logs/localhost-graphs.tgz.
Output: ssh: connect to host localhost port 22: Connection refused
Location '/tmp/logs/localhost/graphs' did not exist. Creating it.
non zero exit value(2) for command: export LANG=en_US.UTF-8; tar -zxf /tmp/logs/localhost-graphs.tgz -C /tmp/logs/localhost/graphs
tar (child): /tmp/logs/localhost-graphs.tgz: Cannot open: No such file or directory
tar (child): Error is not recoverable: exiting now
tar: Child returned status 2
tar: Error is not recoverable: exiting now
Unable to untar /tmp/logs/localhost/graphs to /tmp/logs/localhost-graphs.tgz, failed with 2
Removing file '/tmp/logs/localhost-graphs.tgz'
Compressing log files in /tmp/logs.
Removing temporary files
Done gathering logfiles.
Sending to client.
Accepted Solutions
Link copied. Please paste this link to share this article on your social media post.
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.