DCO desktop client issue

[DCIM_Support]

DCO desktop client is getting error while trying to open a store room. Same client has no issue operating other DCO servers.

(CID:148768111)

[DCIM_Support]

Hello Yilai,

Which release of DCO are you running? Can you also post client log files for the desktop client?

By default on a windows client those log files can be found in this folder:

C:\Users\\.isxo\\Operations

On a DCO 8.3.2 installation the foldername would look like:

C:\Users\\.isxo\8.3.2-82503-ea39e6\Operations

Please provide the application.log file after that error appears, and there is a sub folder called ".metadata" in which there's a file called ".log". Please if possible share both files.

You can on the short term, try closing your desktop client, renaming the folder 

C:\Users\\.isxo\

to 

C:\Users\sesa224567\.isxo\.old

Then restart your desktop client and see if you can load the store room.

Regards

Greg Sterling

(CID:148768504)

[DCIM_Support]

Hi Greg, 

We are running at version 8.2.11.

Since I don't know how to upload the log file as attachment, i will just paste it. 

------------------------------application log---------------------------------------------------

2019-09-09 12:05:07,389 INFO [com.apc.sma.client.Application] (ModalContext) Using log levels: Eclipse log level: WARN, Application log appender level: INFO, Analytics appender level: WARN
2019-09-09 12:05:07,414 INFO [com.apc.sma.client.Application$EclipseToLog4jLogListener] (ModalContext) JVM args: [-Xms256M, -Xmx1500M, -XX:+UseConcMarkSweepGC, -XX:+CMSIncrementalMode, -XX:+CMSIncrementalPacing, -XX:+HeapDumpOnOutOfMemoryError, -Dfile.encoding=utf-8, -DbuildType=release, -Dosgi.bundlefile.limit=0, -DsyncProduct=OPERATIONS, -Dosgi.nls.warnings=ignore, -DSWT_GTK3=0] [org.eclipse.core.runtime]
2019-09-09 12:05:10,131 INFO [com.apc.sma.client.Application] (ModalContext) Running server version 8.2.11.79512 (release)
2019-09-09 12:05:12,956 INFO [com.apc.sma.client.Licenses] (Model Thread 0) Server and client running with: colo,change,highavailability,insight,capacity
2019-09-09 12:05:29,116 WARN [com.apc.config.impact.impl.cfg.ImpactConfigurationServiceImpl] (Model Thread 0) No such profile Default. Has com.apc.config.impact.cfg.ImpactConfigurationBootstrapper been called? Anyway, creating now.
2019-09-09 12:06:58,998 ERROR [com.apc.config.hibersync.client.internal.serialization.jbossmarshalling.serializer.OperationPostSerializerUtil] (Model Thread 0) Not able to retrieve parent: f7163761-f255-41e1-8692-639062ffb0ca item from model registry for uuid: 0376dc76-d936-4485-b9c0-269a92f3e0c1 of type: interface com.apc.config.isxdesignermodel.items.Layer2NetworkGear
2019-09-09 12:06:59,071 ERROR [com.apc.config.hibersync.client.ModelProxyService] (Model Thread 0) Unable to unproxy place
java.lang.RuntimeException: Not able to retrieve parent: f7163761-f255-41e1-8692-639062ffb0ca item from model registry for uuid: 0376dc76-d936-4485-b9c0-269a92f3e0c1 of type: interface com.apc.config.isxdesignermodel.items.Layer2NetworkGear
at com.apc.config.hibersync.client.internal.serialization.jbossmarshalling.serializer.OperationPostSerializerUtil.postProcessSetContainer(OperationPostSerializerUtil.java:136)
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlace(ModelProxyService.java:459)
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlaceProxyImpl(ModelProxyService.java:428)
at com.apc.config.hibersync.client.ModelProxyService.doUnproxy(ModelProxyService.java:408)
at com.apc.config.hibersync.client.ModelProxyService.access$14(ModelProxyService.java:394)
at com.apc.config.hibersync.client.ModelProxyService$2.unproxy(ModelProxyService.java:386)
at com.apc.config.hibersync.client.ModelProxyService$2.unproxy(ModelProxyService.java:1)
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:28)
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:1)
at com.apc.config.workbench.threads.impl.wrappers.CallableWithProgressWrapper.call(CallableWithProgressWrapper.java:25)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
at com.apc.config.workbench.threads.impl.ModelModificationThread.run(ModelModificationThread.java:10)
2019-09-09 12:06:59,076 WARN [com.apc.config.workbench.threads.impl.ExtendedThreadFactory] (Model Thread 0) Exception in thread Model Thread 0
java.lang.RuntimeException: com.apc.config.hibersync.client.ModelUnproxyException: Unable to unproxy place
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:30)
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:1)
at com.apc.config.workbench.threads.impl.wrappers.CallableWithProgressWrapper.call(CallableWithProgressWrapper.java:25)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
at com.apc.config.workbench.threads.impl.ModelModificationThread.run(ModelModificationThread.java:10)
Caused by: com.apc.config.hibersync.client.ModelUnproxyException: Unable to unproxy place
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlace(ModelProxyService.java:495)
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlaceProxyImpl(ModelProxyService.java:428)
at com.apc.config.hibersync.client.ModelProxyService.doUnproxy(ModelProxyService.java:408)
at com.apc.config.hibersync.client.ModelProxyService.access$14(ModelProxyService.java:394)
at com.apc.config.hibersync.client.ModelProxyService$2.unproxy(ModelProxyService.java:386)
at com.apc.config.hibersync.client.ModelProxyService$2.unproxy(ModelProxyService.java:1)
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:28)
... 9 more
Caused by: java.lang.RuntimeException: Not able to retrieve parent: f7163761-f255-41e1-8692-639062ffb0ca item from model registry for uuid: 0376dc76-d936-4485-b9c0-269a92f3e0c1 of type: interface com.apc.config.isxdesignermodel.items.Layer2NetworkGear
at com.apc.config.hibersync.client.internal.serialization.jbossmarshalling.serializer.OperationPostSerializerUtil.postProcessSetContainer(OperationPostSerializerUtil.java:136)
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlace(ModelProxyService.java:459)
... 15 more
2019-09-09 12:06:59,078 ERROR [com.apc.sma.client.ExceptionHandlerImpl] (Model Thread 0) Unhandled exception: com.apc.config.hibersync.client.ModelUnproxyException: Unable to unproxy place
java.lang.RuntimeException: com.apc.config.hibersync.client.ModelUnproxyException: Unable to unproxy place
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:30)
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:1)
at com.apc.config.workbench.threads.impl.wrappers.CallableWithProgressWrapper.call(CallableWithProgressWrapper.java:25)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
at com.apc.config.workbench.threads.impl.ModelModificationThread.run(ModelModificationThread.java:10)
Caused by: com.apc.config.hibersync.client.ModelUnproxyException: Unable to unproxy place
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlace(ModelProxyService.java:495)
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlaceProxyImpl(ModelProxyService.java:428)
at com.apc.config.hibersync.client.ModelProxyService.doUnproxy(ModelProxyService.java:408)
at com.apc.config.hibersync.client.ModelProxyService.access$14(ModelProxyService.java:394)
at com.apc.config.hibersync.client.ModelProxyService$2.unproxy(ModelProxyService.java:386)
at com.apc.config.hibersync.client.ModelProxyService$2.unproxy(ModelProxyService.java:1)
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:28)
... 9 more
Caused by: java.lang.RuntimeException: Not able to retrieve parent: f7163761-f255-41e1-8692-639062ffb0ca item from model registry for uuid: 0376dc76-d936-4485-b9c0-269a92f3e0c1 of type: interface com.apc.config.isxdesignermodel.items.Layer2NetworkGear
at com.apc.config.hibersync.client.internal.serialization.jbossmarshalling.serializer.OperationPostSerializerUtil.postProcessSetContainer(OperationPostSerializerUtil.java:136)
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlace(ModelProxyService.java:459)
... 15 more
2019-09-09 12:06:59,079 ERROR [com.apc.sma.client.ExceptionHandlerImpl] (Model Thread 0) Unhandled server error occured. Restarting client. Internal server error NA
java.lang.RuntimeException: com.apc.config.hibersync.client.ModelUnproxyException: Unable to unproxy place
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:30)
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:1)
at com.apc.config.workbench.threads.impl.wrappers.CallableWithProgressWrapper.call(CallableWithProgressWrapper.java:25)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
at com.apc.config.workbench.threads.impl.ModelModificationThread.run(ModelModificationThread.java:10)
Caused by: com.apc.config.hibersync.client.ModelUnproxyException: Unable to unproxy place
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlace(ModelProxyService.java:495)
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlaceProxyImpl(ModelProxyService.java:428)
at com.apc.config.hibersync.client.ModelProxyService.doUnproxy(ModelProxyService.java:408)
at com.apc.config.hibersync.client.ModelProxyService.access$14(ModelProxyService.java:394)
at com.apc.config.hibersync.client.ModelProxyService$2.unproxy(ModelProxyService.java:386)
at com.apc.config.hibersync.client.ModelProxyService$2.unproxy(ModelProxyService.java:1)
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:28)
... 9 more
Caused by: java.lang.RuntimeException: Not able to retrieve parent: f7163761-f255-41e1-8692-639062ffb0ca item from model registry for uuid: 0376dc76-d936-4485-b9c0-269a92f3e0c1 of type: interface com.apc.config.isxdesignermodel.items.Layer2NetworkGear
at com.apc.config.hibersync.client.internal.serialization.jbossmarshalling.serializer.OperationPostSerializerUtil.postProcessSetContainer(OperationPostSerializerUtil.java:136)
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlace(ModelProxyService.java:459)
... 15 more
2019-09-09 12:07:05,957 ERROR [com.apc.sma.client.Application$EclipseToLog4jLogListener] (main) Unhandled event loop exception [org.eclipse.core.runtime]
java.lang.RuntimeException: Unable to execute command: com.apc.dcoverview.showInLayout
at com.apc.config.workbench.WorkbenchUI.executeCommand(WorkbenchUI.java:369)
at com.apc.config.workbench.WorkbenchUI.executeCommand(WorkbenchUI.java:353)
at com.apc.dcoverview.control.NavigationEditorSelectionService$MouseSelectionListener.mouseDoubleClick(NavigationEditorSelectionService.java:28)
at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:196)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)
at org.eclipse.swt.widgets.Display.sendEvent(Display.java:4362)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1113)
at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4180)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3769)
at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2701)
at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2665)
at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2499)
at org.eclipse.ui.internal.Workbench$7.run(Workbench.java:679)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:668)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
at com.apc.sma.client.Application.start(Application.java:228)
at com.apc.isxo.client.bootstrap.BootstrapApplication.start(BootstrapApplication.java:136)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:344)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:622)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:577)
at org.eclipse.equinox.launcher.Main.run(Main.java:1410)
Caused by: java.lang.RuntimeException: com.apc.config.hibersync.client.ModelUnproxyException: Unable to unproxy place
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:30)
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:1)
at com.apc.config.workbench.threads.impl.wrappers.CallableWithProgressWrapper.call(CallableWithProgressWrapper.java:25)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
at com.apc.config.workbench.threads.impl.ModelModificationThread.run(ModelModificationThread.java:10)
Caused by: com.apc.config.hibersync.client.ModelUnproxyException: Unable to unproxy place
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlace(ModelProxyService.java:495)
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlaceProxyImpl(ModelProxyService.java:428)
at com.apc.config.hibersync.client.ModelProxyService.doUnproxy(ModelProxyService.java:408)
at com.apc.config.hibersync.client.ModelProxyService.access$14(ModelProxyService.java:394)
at com.apc.config.hibersync.client.ModelProxyService$2.unproxy(ModelProxyService.java:386)
at com.apc.config.hibersync.client.ModelProxyService$2.unproxy(ModelProxyService.java:1)
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:28)
... 9 more
Caused by: java.lang.RuntimeException: Not able to retrieve parent: f7163761-f255-41e1-8692-639062ffb0ca item from model registry for uuid: 0376dc76-d936-4485-b9c0-269a92f3e0c1 of type: interface com.apc.config.isxdesignermodel.items.Layer2NetworkGear
at com.apc.config.hibersync.client.internal.serialization.jbossmarshalling.serializer.OperationPostSerializerUtil.postProcessSetContainer(OperationPostSerializerUtil.java:136)
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlace(ModelProxyService.java:459)
... 15 more

--------------------------------metadata log-------------------------------------------------

!ENTRY com.apc.isxo.client.bootstrap 1 0 2019-09-09 12:04:40.918
!MESSAGE Using install (default) location for dropins folder

!ENTRY com.apc.isxo.client.bootstrap 1 0 2019-09-09 12:04:40.921
!MESSAGE Downloading to: /C:/Program Files/StruxureWare Data Center Operation 8.2.11/application/dropins

!ENTRY com.apc.isxo.client.bootstrap 1 0 2019-09-09 12:04:48.509
!MESSAGE Logging in to dco.ms.com:443

!ENTRY com.apc.isxo.client.bootstrap 1 0 2019-09-09 12:04:50.359
!MESSAGE Time to download: 0s

!ENTRY com.apc.sma.client 1 0 2019-09-09 12:05:07.413
!MESSAGE JVM args: [-Xms256M, -Xmx1500M, -XX:+UseConcMarkSweepGC, -XX:+CMSIncrementalMode, -XX:+CMSIncrementalPacing, -XX:+HeapDumpOnOutOfMemoryError, -Dfile.encoding=utf-8, -DbuildType=release, -Dosgi.bundlefile.limit=0, -DsyncProduct=OPERATIONS, -Dosgi.nls.warnings=ignore, -DSWT_GTK3=0]

!ENTRY org.eclipse.ui 4 0 2019-09-09 12:07:05.955
!MESSAGE Unhandled event loop exception
!STACK 0
java.lang.RuntimeException: Unable to execute command: com.apc.dcoverview.showInLayout
at com.apc.config.workbench.WorkbenchUI.executeCommand(WorkbenchUI.java:369)
at com.apc.config.workbench.WorkbenchUI.executeCommand(WorkbenchUI.java:353)
at com.apc.dcoverview.control.NavigationEditorSelectionService$MouseSelectionListener.mouseDoubleClick(NavigationEditorSelectionService.java:28)
at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:196)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)
at org.eclipse.swt.widgets.Display.sendEvent(Display.java:4362)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1113)
at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4180)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3769)
at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2701)
at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2665)
at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2499)
at org.eclipse.ui.internal.Workbench$7.run(Workbench.java:679)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:668)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
at com.apc.sma.client.Application.start(Application.java:228)
at com.apc.isxo.client.bootstrap.BootstrapApplication.start(BootstrapApplication.java:136)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:344)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:622)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:577)
at org.eclipse.equinox.launcher.Main.run(Main.java:1410)
Caused by: java.lang.RuntimeException: com.apc.config.hibersync.client.ModelUnproxyException: Unable to unproxy place
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:30)
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:1)
at com.apc.config.workbench.threads.impl.wrappers.CallableWithProgressWrapper.call(CallableWithProgressWrapper.java:25)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
at com.apc.config.workbench.threads.impl.ModelModificationThread.run(ModelModificationThread.java:10)
Caused by: com.apc.config.hibersync.client.ModelUnproxyException: Unable to unproxy place
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlace(ModelProxyService.java:495)
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlaceProxyImpl(ModelProxyService.java:428)
at com.apc.config.hibersync.client.ModelProxyService.doUnproxy(ModelProxyService.java:408)
at com.apc.config.hibersync.client.ModelProxyService.access$14(ModelProxyService.java:394)
at com.apc.config.hibersync.client.ModelProxyService$2.unproxy(ModelProxyService.java:386)
at com.apc.config.hibersync.client.ModelProxyService$2.unproxy(ModelProxyService.java:1)
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:28)
... 9 more
Caused by: java.lang.RuntimeException: Not able to retrieve parent: f7163761-f255-41e1-8692-639062ffb0ca item from model registry for uuid: 0376dc76-d936-4485-b9c0-269a92f3e0c1 of type: interface com.apc.config.isxdesignermodel.items.Layer2NetworkGear
at com.apc.config.hibersync.client.internal.serialization.jbossmarshalling.serializer.OperationPostSerializerUtil.postProcessSetContainer(OperationPostSerializerUtil.java:136)
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlace(ModelProxyService.java:459)
... 15 more

(CID:148768531)

[DCIM_Support]

and unfortunately, the workaround doesn't work. 

Thanks,

Yilai

(CID:148768532)

[DCIM_Support]

The dev team is looking into the info you provided.

Hopefully we'll have an update for you soon.

Regards

GregS

(CID:148768938)

[DCIM_Support]

This has been handled offline.

(CID:148770001)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.