DCO access issues

DCIM_Support · ‎2020-07-05

This question was originally posted on DCIM Support by Nigel Fanning on 2019-06-11

Earlier this morning we have had issues connecting to DCO. The system was working today and failed about 10:07. This is not a new install and there have been no access issues recently - before today. We are running 8.2.2.

Firstly we contacted the AD support internally but this has not revealed any problems with the authentication server.

I have tried to access the desktop client without any success and get the reply "The credentials you have entered are invalid for this Struxureware Data Center Operation server". I have not closed the web client that I had running and this still continues to function with multiple searches etc.

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by Jef Faridi on 2019-06-11

Hi Nigel,

Do I understand correctly you are unable to log in via desktop client?

If yes, can you log in (or re-log in) via web client?

Can you log in from another client/work station?

Since you mentioned contacting your AD support internally, then I guess the log in issue is with a remote user. Do you know if other remote/AD users having a similar login issue?

Have you tried to log in by using a local user?

Have you verified if the server/application is running? (it can be verified via server webmin interface, StruxureWare DC Operation > Status).

Kind regards

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by Nigel Fanning on 2019-06-11

Hi Jef,

Do I understand correctly you are unable to log in via desktop client? Correct - cannot log in to the desktop client.

If yes, can you log in (or re-log in) via web client? I do not want to log out - but no other users (including other admins) can log in to the web client so I presume I would be no different.

Can you log in from another client/work station? This is not just me. All my users are asking me if DCO is online.

Since you mentioned contacting your AD support internally, then I guess the log in issue is with a remote user. Do you know if other remote/AD users having a similar login issue? As said, this applies to all users. DCO is offline.

Have you tried to log in by using a local user? No

Have you verified if the server/application is running? (it can be verified via server webmin interface, StruxureWare DC Operation > Status). Yes. Status reports:

Web Status	Running
Application Status	Running
Database Status	Running alone

DCIM_Support · ‎2020-07-05

This answer was originally posted on DCIM Support by Jef Faridi on 2019-06-11

Hi Nigel,

According to your status page, DCO dose not seem to be offline.

Can you log in using a local user?

Since the log in issue is with remote users, then most likely there might have been some changes on the AD server.

Assuming the AD server is accessible, then please try this:

Log in to web client by using a local admin user.

Go to Administration (top-right wheel icon) > Authentication Servers,

edit the integrated AD server

check the settings, username/password, etc. and then click on the OK button.

That should update the communication between the servers (AD and DCO).

Kind regards

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by Nigel Fanning on 2019-06-11

Thanks Jef. This worked. I luckily left the web client open and did not log out. I entered "ok" and it forced the reset. Now users are logging in again. I will ensure a local user is effected for future use.

I would like to know how/what happened today, the AD people here say no changes were made (e.g. certificates) and I know we did not change DCO. Would the log files reveal anything?

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by Jef Faridi on 2019-06-11

Hi Nigel,

Sounds great that it helped.

DCO log files may/can not tell what might have been changed on the AD side, however we can take a look at your logs (server logs + client application.log file) to see if they contain anything useful, thanks.

Kind regards

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by Jef Faridi on 2019-06-13

Hi Nigel,

Many thanks for providing the log files. It seems issue was basically related to certificate change on AD server - more details provided by direct email, thanks.

Kind regards

DCIM_Support · ‎2020-07-05

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