DCO LAB files failing to open after upgrade to 7.4.5

[DCIM_Support]

Since upgrading DCO from version 7.3.6 to 7.4.5 we have had two different issues with a couple of LAB files not opening. Any ideas how we might be able to open these files and recover work in progress?

1. The file does not even attempt to open, there is a delay then you are able to select a different file from the drop down list. 
2. We get an error An exception occurred - the application will shutdown

(CID:94602850)

[DCIM_Support]

To provide assistance, we need access to your application.log file which is found in your user directory at .isxo///application.log and maybe also the Lab files in question.

(CID:94602860)

[DCIM_Support]

Hi Martin, Just an update after talking to the user, issue 2 that generates the error was not caused by the update as he used the file after the update then when he tried to open it again it gives the error. I get the same error when opening the file. Is there somewhere that I can send or drop the log file for you? and also how would I go about exporting the lab files?

(CID:94602942)

[DCIM_Support]

Hi Richard, I will contact you directly with a folder for file upload.

(CID:94602948)

[DCIM_Support]

Hi Soren, I have uploaded the files for you to review. Thankyou

(CID:94603002)

[DCIM_Support]

Hi Richard, We are looking into the issue.

(CID:94603032)

[DCIM_Support · Accepted solution]

Hi Richard,

The problem seen here was in regards to a upgrade step on DCO Lab solutions.

There were actually 2 issues. One being a general issue when having a PDU which is upgraded to have a breaker panel which then while upgrading got some unwanted additional data attached in the model.

The second issue was related to the Genomes section of DCO Lab not being able to save the right breaker panels after upgrading.

Since these issue only occur in DCO Lab we have created a patch for this that can be applied to the client PC(s) running DCO Lab. Once the solutions then has been opened and saved again other client PC(s) not having the patch will be able to open the solutions without errors.

The patch must replace the existing file of the same name in the dropins folder located in the installation folder of the DCO Lab client (using windows: C:\Program Files\StruxureWare Data Center Operation Lab 7.4.5\application\dropins)

The patch will also be included in the next release of DCO.

I will provide the patch file to you offline.

If other experience this problem feel free to contact us in order to get it resolved as well.

(CID:94603114)

[DCIM_Support]

Thanks Soren for providing a patch to fix this issue so quickly. This sort of support and community adds greatly to the value of the StruxureWare products. Richard Crowe

(CID:94603143)

[DCIM_Support]

I'm having the same issue with one of my existing rooms. Is there something I can do on my end to fix this issue?

(CID:96043412)

[DCIM_Support]

Hi Tomestis, I will contact you directly.

(CID:96043513)

[DCIM_Support]

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