DCO LAB Room Copy Function Not Working For All Rooms

DCIM_Support · ‎2020-07-02

Currently using Version 7.4.5

Found that not all rooms are able to be copied and pasted into another location.

The copy function is visible on the menu and you can click the copy item, but the room does not show up in the clipboard section.

Some rooms work in this way and some do not. A new room that was created in Lab since upgrading to 7.4.5 and does not copy. Frustrating thing is that there is no error indicating why it wont copy.

Below is the client application log entry created when copy is clicked for the room.

2015-03-18 07:53:04,934 ERROR [com.apc.sma.client.Application$EclipseToLog4jLogListener] (main) Unhandled event loop exception [org.eclipse.core.runtime]

com.apc.config.utils.hibernate.HibernateMappingLookupException: No Hibernate mapping for class com.apc.config.isxdesignermodel.impl.serverroom.TileGridImpl_$$_javassist_6
at com.apc.config.utils.hibernate.HibernateMappingLookup.getPersistentClassOrFail(HibernateMappingLookup.java:95)
at com.apc.itil.smacore.internal.copy.CopyServiceImpl.copyValues(CopyServiceImpl.java:305)
at com.apc.itil.smacore.internal.copy.CopyServiceImpl.getCopiedValue(CopyServiceImpl.java:383)
at com.apc.itil.smacore.internal.copy.CopyServiceImpl.copyValues(CopyServiceImpl.java:316)
at com.apc.itil.smacore.internal.copy.CopyServiceImpl.populateAll(CopyServiceImpl.java:417)
at com.apc.itil.smacore.internal.copy.CopyServiceImpl.deepCopy(CopyServiceImpl.java:578)
at com.apc.itil.smacore.internal.copy.CopyServiceImpl.copy(CopyServiceImpl.java:618)
at com.apc.itil.smacore.internal.copy.CopyServiceImpl.copy(CopyServiceImpl.java:628)
at com.apc.itil.smacore.internal.copy.CopyBoardImpl.copy(CopyBoardImpl.java:173)
at com.apc.dcoverview.internal.handlers.CopyHandler.execute(CopyHandler.java:10)
at com.apc.dcoverview.internal.handlers.AbstractCutCopyHandler.execute(AbstractCutCopyHandler.java:39)
at org.eclipse.ui.internal.handlers.HandlerProxy.execute(HandlerProxy.java:293)
at org.eclipse.core.commands.Command.executeWithChecks(Command.java:476)
at org.eclipse.core.commands.ParameterizedCommand.executeWithChecks(ParameterizedCommand.java:508)
at org.eclipse.ui.internal.handlers.HandlerService.executeCommand(HandlerService.java:169)
at org.eclipse.ui.internal.handlers.SlaveHandlerService.executeCommand(SlaveHandlerService.java:241)
at org.eclipse.ui.internal.handlers.SlaveHandlerService.executeCommand(SlaveHandlerService.java:241)
at org.eclipse.ui.menus.CommandContributionItem.handleWidgetSelection(CommandContributionItem.java:829)
at org.eclipse.ui.menus.CommandContributionItem.access$19(CommandContributionItem.java:815)
at org.eclipse.ui.menus.CommandContributionItem$5.handleEvent(CommandContributionItem.java:805)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1053)
at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4165)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3754)
at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2701)
at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2665)
at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2499)
at org.eclipse.ui.internal.Workbench$7.run(Workbench.java:679)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:668)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
at com.apc.sma.client.Application$2.run(Application.java:276)
at com.apc.sma.client.Application$2.run(Application.java:1)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAs(Unknown Source)
at com.apc.sma.client.Application.start(Application.java:279)
at com.apc.isxo.client.bootstrap.BootstrapApplication.start(BootstrapApplication.java:119)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:344)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:622)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:577)
at org.eclipse.equinox.launcher.Main.run(Main.java:1410)

DCIM_Support · ‎2020-07-02

Hi Richard,

The problem seen here was in regards to the copy functionality not handling some elements of an upgraded room in DCO Lab correctly.

Since the issue only occur in DCO Lab we have created a patch for this that can be applied to the client PC(s) running DCO Lab. The patch need to be applied to all client PCs running DCO Lab.

The patch must replace the existing files of the same name in the dropins folder after the DCO Lab client has been opened once. The dropins folder is located in the installation folder of the DCO Lab client (using windows: C:\Program Files\StruxureWare Data Center Operation Lab 7.4.5\application\dropins)

The patch will also be included in the next release of DCO.

I will provide the patch file to you offline.

Should this be experienced by others feel free to contact us in order to get it resolved as well.

See Answer In Context

DCIM_Support · ‎2020-07-02

Hi Richard, We are investigating the issue and is currently able to reproduce your scenario. We will get back to you once we have more information on how this is solved.

DCIM_Support · ‎2020-07-02