DCO Integration with Remedy - Comunication

[DCIM_Support]

This question was originally posted on DCIM Support by Norberto Castillo on 2017-07-25

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Configuration BMS Remedy.docx

Hi all

We have configured the integration of Remedy (see attached file) in the DCO is not integrated.

It is verified that there is communication and answer of the Server Remedy with our network.

When doing the test, no answer is obtained: neither good nor bad

Can you help us?

Thanks

Norberto Castillo

(CID:122693981)

[DCIM_Support]

This answer was originally posted on DCIM Support by Ulrik Jørgensen on 2017-07-26

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Hi Norberto

Did you verify the connection to the Remedy server on the Operation server? This can be done by starting a SSH session on the Operation server and issue the command:

curl http://<server ip>:<port>/arsys/services/ARService

replacing the (Remedy) server IP and (Remedy) port with the values from the document you attached. On my Operation server the output was:

<h1>ARService</h1>
<p>Hi there, this is an AXIS service!</p>
<i>Perhaps there will be a form for invoking the service here...</i>

You can use e.g. PuTTY as SSH client and you will have to use the credentials of the server user that was created during installation of the Operation server.

If that works and offers similar output, then we could continue debugging from the server log files. They can be downloaded via the Webmin console on port 10000 on the Operation server. If you need a way to share them, then please let me know.

Regards,

Ulrik

(CID:123342766)

[DCIM_Support]

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