DCO 8.2.7 upgrade to 8.3 failed

[DCIM_Support]

This question was originally posted on DCIM Support by Lukas Jegerlehner on 2019-07-30

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(CID:147199816)

[DCIM_Support]

This comment was originally posted on DCIM Support by Gianluca Bertuletti on 2019-08-01

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same issue on this post 

(CID:147200847)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2019-08-05

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Hi Lukas,

Do you know if the server is able to access the internet during the upgrade process? if not, then that may be the reason why upgrade is failing. This has been a know issue and the near future release expected to contain the fix. However, for the time being I would suggest a clean 8.3 install and then restoring the latest fresh backup file.

Kind regards

(CID:147201516)

[DCIM_Support]

This comment was originally posted on DCIM Support by Lukas Jegerlehner on 2019-08-12

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Hi Jef, the Internet is completely open. Did you try an upgrade with the provided backup and look at the logfiles?  

Best Regards

Lukas

(CID:147203727)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-08-12

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Hi Lukas,

What backup file are you referring to? I have not received any description or data about this case/post.

Kind regards 

(CID:147203729)

[DCIM_Support]

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