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DCO 7.3.6 is always rebooting

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DCIM_Support
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DCO 7.3.6 is always rebooting

This question was originally posted on DCIM Support by Miguel angel solans on 2017-02-23


As you can see in the graphic is rebooting many times. What can do to resolve the issue

 

 

(CID:111939607)

7 Replies 7
DCIM_Support
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Re: DCO 7.3.6 is always rebooting

This comment was originally posted on DCIM Support by Stine Hansen on 2017-02-23


Hi Miguel angel solans, thanks for posting!

The graph doesn't look like DCO and I can see you have DCO 8.0 associated, can you please confirm that this is DCO 7.3.6? Or could it perhaps be DCE?

Kind regards,

Stine

(CID:111939620)

DCIM_Support
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Re: DCO 7.3.6 is always rebooting

This comment was originally posted on DCIM Support by Miguel angel solans on 2017-02-23


Graph is take from DCE that monitors the status of DCO

(CID:111939625)

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Re: DCO 7.3.6 is always rebooting

This answer was originally posted on DCIM Support by Jef Faridi on 2017-02-23


Hi Miguel,

We have had many versions since DCO 7.3.6, it is highly recommended to "upgraded"/move the product to the latest version (currently 8.x).

I'm not sure that we can conclude (just by looking at the graph) that your DCO setup is rebooting, the interruptions can/might also be caused by "sort of demanding jobs" such as scheduled backups. However to troubleshoot/check the application server status codes, please see the following page:

DCO SNMP Status Codes (for older versions)

DCO SNMP status codes (for DCO 8.x)

 

PS. please consider upgrading to the latest version, DCO 7.3.6 is unsupported.

Hope this helps,

Kind regards

(CID:112623621)

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Re: DCO 7.3.6 is always rebooting

This comment was originally posted on DCIM Support by Miguel angel solans on 2017-02-28


Not is posibleau upgrade to 8.0.4 now, what can do to resolve the issue?

(CID:112626205)

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Re: DCO 7.3.6 is always rebooting

This comment was originally posted on DCIM Support by Jef Faridi on 2017-02-28


Hi Miguel,

Do I understand correctly that you are not able to "upgrade" to 8.0.4, due to technical reasons? if yes, then you would need to take the latest backup file from the current setup (7.3.6) and then restore it on a new/clean 8.0.4 installation.

Kind regards

(CID:112626356)

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Re: DCO 7.3.6 is always rebooting

This comment was originally posted on DCIM Support by Miguel angel solans on 2017-03-01


Jef. In this moment client can´t upgrade to 8.0.x, Dco has been working correctily just 18/2 when comming this issue, they ask for a solution whith the same server and the the same version

(CID:112626579)

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🔒 Closed

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