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DCIM Assets portal looks like offline: https://dcimassets.schneider-electric.com/

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

SESA380953
Ensign Ensign
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9
1717

DCIM Assets portal looks like offline: https://dcimassets.schneider-electric.com/

Hi All:

 

Our customer is traying to redeem a code for Data Center Virtual appliance but looks like DCIM Assets portal looks like offline (Two days traying).

 

Does someone knows an alternative method to redeem ? / Thank you in advance.

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9 Replies 9
APC_Steve
Commander Commander
Commander
8
1714

Re: DCIM Assets portal looks like offline: https://dcimassets.schneider-electric.com/

hi @SESA380953 

 

If they are unable to create an account, this is a known issue. To have an account created for the customer, please contact technical support and ask that they escalate the case. 

Is the customer unable to redeem a passcode? If this is the case, this is something new and I've not heard of anyone having this issue. Please find out if there is an error and screenshot that error. I would ask that you go through tech support with this as well.


Thanks,

Steve

 

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SESA380953
Ensign Ensign
Ensign
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7
1708

Re: DCIM Assets portal looks like offline: https://dcimassets.schneider-electric.com/

Hi @APC_Steve:

 

You got the point. they are unable to create an account.

 

I am based in Mexico and we have contacted technical support through Services, but they don´t know how to solve it.

 

Maybe it is not your business, but Do you know a technical support contact for NAM ? / Thank you in advance.

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APC_Steve
Commander Commander
Commander
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1701

Re: DCIM Assets portal looks like offline: https://dcimassets.schneider-electric.com/

Hi @SESA380953 
I would not expect the rep to know how to take care of this issue, this is why I suggested they escalate the case. They have a procedure for escalating to L3 software support and that's what should happen to this case. 

 

Steve

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Mike-Sutton
Lieutenant JG
Lieutenant JG
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5
1698

Re: DCIM Assets portal looks like offline: https://dcimassets.schneider-electric.com/

Hi @SESA380953 

Do you know anyone who has an account already with DCIM assets if so they can register the asset and redeem the code then give you the licence details and transfer the asset across once they have an account set up.

I do this for most of my clients.

Regards

Mike

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gsterling
Commander Commander
Commander
4
1694

Re: DCIM Assets portal looks like offline: https://dcimassets.schneider-electric.com/

Hello.

 

There is a separate issue in dcimassets which is blocking the ability to create license keys for redeeming passcodes. This problem should be resolved soon.

 

Regards

 

Greg Sterling

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Jef
Captain Captain
Captain
3
1671

Re: DCIM Assets portal looks like offline: https://dcimassets.schneider-electric.com/

Hi,

Just a short update to share with everyone, I've been told that ability to create license keys for redeeming passcodes is fixed/resolved.

 

Kind regards,

Jef

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Mr_T
Ensign
Ensign
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2
1637

Re: DCIM Assets portal looks like offline: https://dcimassets.schneider-electric.com/

Hi @Jef 

 

I have been struggling to create an Account for a User for almost 2 weeks now. I have also just given it a go (05/02/2021 10:00 CAT) and I am still not able to Register my Client.

 

Is this issue still to addressed?

 

Thank you.

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gsterling
Commander Commander
Commander
0 Likes
1
1625

Re: DCIM Assets portal looks like offline: https://dcimassets.schneider-electric.com/

Hello Mr T

 

The problem related to creating accounts still exists. If you forward us a direct email (do not post customer info to this forum) we can create the account in dcimassets for you, and then the customer should be able to login and register their assets and redeem passcodes.

 

Regards

 

Greg Sterling

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Mr_T
Ensign
Ensign
0 Likes
0
1585

Re: DCIM Assets portal looks like offline: https://dcimassets.schneider-electric.com/

Hi @gsterling 

 

Thank you for your response.

 

Which Email address should I write to?

 

Regards,

 

Tafadzwa.

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