DCIM Assets License Issue

[DCIM_Support]

We had mistakenly added twice the same DCE server on DCIM assets account and decided to tide things up, because some licenses were appearing on one DCE server and some on the other. Both servers had the same MAC address and S/N obviously (we only have one VM DCE server).

On the DCE server that we deacivated/deleted was a 100-node DCE license. We had already used up all these nodes on DCE. After deactivating this duplicate DCE server, we tried to add the 100-node license to the DCE server that we retained and it cannot be added. The following messages appear:

When we click on "Apply", we get the following message:

Please note that on DCE client this 100-node license keeps appearing normally (2nd line below):

How can I re-add the particular license on DCIM assets?

(CID:153945201)

[DCIM_Support · Accepted solution]

Hi Mihalis Koutsakis,

Your best approach would be to contact your local Schneider Electric support team for assistance.

Please note they will probably require proof of purchase, I'd advise you to have this to hand to speed up the process.

-Gavan

(CID:153945209)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.