DCE server upgrade fails

DCIM_Support · ‎2020-07-03

7.4.1.5 upgrade to 7.4.3.26

This upgrade fails every time, simply hangs. We are forced to restore a mirror.

DCIM_Support · ‎2020-07-03

Hi Chris, Jared,

First thing I'd suggest is verifying the download with the MD5 checksum. Maybe re-downloading it and retrying.

Maybe create a new clean VM and attempt to upgrade it.

You can also try upgrading using a different computer as the client.

You may be better served with issues of this nature by contacting tech support directly and an escalation could then be done properly through the appropriate region.

It's likely someone will have to look at the logs prior to the upgrade and potentially grab logs from the server you're trying to upgrade, potentially after a reboot.

Steve

See Answer In Context

DCIM_Support · ‎2020-07-03

Hi Jared,

While waiting for the rest to comment;

How long did you wait for the upgrade, and at which stage of DCE upgrade does it fail?

If you have a screenshot of the DCE web during which the upgrade 'hangs' that'd be helpful.

Also, can you share:

1.the number of devices monitored in DCE

2.how long the DCE has been running?

For this particular upgrade to DCE743, what I understand, it can take up to 4 hours to upgrade to 7.4.3

DCIM_Support · ‎2020-07-03

Hi Christopherus,

Thanks for your reply,

The message that comes up in the portal when it begins the upgrade stays indefinatly.

Waited several hours, early AM untill approx 3pm.

The system has been running for approx 2 years.

Device count:

PDU : 280

Coolers : 18

NETBOTZ 570 : 5

NETBOTZ 170 : 65

UPS : 12

DCIM_Support · ‎2020-07-03

Steven Marchetti, thoughts, or any other info that you need?

I have yet to see such long upgrade to 7.4.3, even with similar set up though....

DCIM_Support · ‎2020-07-03

Hi Chris, Jared,

First thing I'd suggest is verifying the download with the MD5 checksum. Maybe re-downloading it and retrying.

Maybe create a new clean VM and attempt to upgrade it.

You can also try upgrading using a different computer as the client.

You may be better served with issues of this nature by contacting tech support directly and an escalation could then be done properly through the appropriate region.

It's likely someone will have to look at the logs prior to the upgrade and potentially grab logs from the server you're trying to upgrade, potentially after a reboot.

Steve

DCIM_Support · ‎2020-07-03

Thank you Steven,

I will attempt your suggestions and return in due course.

DCIM_Support · ‎2020-07-03

I have not dropped this, others tasks have been prioritized for now. I will get back to this ASAP.

DCIM_Support · ‎2020-07-03

Thanks Steven.

DCIM_Support · ‎2020-07-03

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.