DCE server giving the Error during restore

[shoaibmaqsood52]

Hello Team,

We are trying to restore the DCE server AP9465 to the latest version 8.0.0.158. But after booting from the external CD-ROM (screenshot) or USB, the server is giving the error.

I've attached the screenshot for you to reference.

USB error (The server is stuck on the below error)

started cancel waiting for multipath siblings of sda

[Gabi]

Hello,

did you write .iso file with mkDCExpertRestoreUsbKey utility on USB memory?

seems like you did not use the utility and burn .iso file directly

[shoaibmaqsood52]

Hi,

I have write the ISO file the USB using the Rufus. But the first page of Schneider Electric appears after booting the USB and DVD. And if we use the ISO file (power ISO and image burn) DVD, it also gives the error.

[shoaibmaqsood52]

Hi Gabi,

I'm trying to create the USB, following the procedure which is mentioned on the APC site. But it's giving the error, screenshot is attached for your reference.

 Need your support to resolve the issue.

[Gabi]

Hello,

DCExpertUsbFlashRestore_Win_8.0.0 is a zip file......extract first and put in the command line .iso file name

if you don`t have smaller USB flash try to create a partition ~3.9gb and leave the rest unallocated 

Instructions for a Windows machine

1. InsertUSBkey (no larger than 4GB) into your system.

2. Extract the following file to a temporary directory:
   DCExpertUsbFlashRestore_Win_8.0.0.zip

3. Open a command prompt to the temporary directory and run mkDCExpertRestoreUsbKey.bat <iso image filename>. For example: mkDCExpertRestoreUsbKey.bat c:\tmp\restore.iso

4. Answer the prompts as appropriate.

[shoaibmaqsood51]

Hello Gabi,

I have tried to write the USB using this file  (DCExpertUsbFlashRestore_Win_8.0.0 is a zip file.). But it's giving the error . The Screenshot attached for your kind reference.

 Need your support to resolve this issue.  Below is the screenshot of USB for your reference

 

[shoaibmaqsood51]

Hi Gabi,

I have tried to write the USB using this file (DCExpertUsbFlashRestore_Win_8.0.0.zip). Please find attached screenshot for your kind reference.

Please advice on this issue. And below are the files which are showing into USB after completion of this process.

 

[Gabi]

Hello,

I think there is an issue with your long path with spaces 

-create a directory on the root of partition ex: d:\dce

- copy iso file and mkDCExpertRestoreUsbKey.bat in d:\dce

- from cmd go to d:\dce and type the command: mkDCExpertRestoreUsbKey.bat restore-8.0.0.154.iso

[shoaibmaqsood52]

Hi Gabi,

I have followed your instructions, but the issue has not resolved. The screenshot is attached for your reference.

 Please advise.

[Gabi]

Hello,

hmmm...I did not specify but folder "deps" from utility archive must be in the same folder where you copied   mkDCExpertRestoreUsbKey.bat 

[shoaibmaqsood52]

Hi Gabi, 

The folder "deps'' is in the same folder. The screenshots are attached for your kind reference. 

[Gabi]

Hello,

the deps folder should have ~3MB and 6 folders/109files

when you start utility, after usb format should appear a folder named ISO(with boot files) in the folder from where you run mkDCExpertRestoreUsbKey 

[shoaibmaqsood52]

Hello Gabi,

I have attached the screenshot of deps folder properties for your reference. 

  After open the folder.

Please advise.

[Gabi]

Hello,

something is wrong with your computer

in normal situation when you run mkDCExpertRestoreUsbKey, after usb format, utility create a folder named "iso" in your case d:\dce\iso which contains boot files and after .iso file is copied on usb, script add lines to one file and create syslinux and EFI folders on you usb memory(that why your are receiveing that erors....utility cannot find iso folder)

so try on another computer...maybe protection like antivirus

[shoaibmaqsood52]

Hi Gabi,

I have tried this on another PC, but the issue is the same. The computer with different operating systems like Windows 7 and Windows 10.

Please advise.

[Gabi]

Hello,

last chance

- open .iso file with explorer

- in folder from where you run mkDCExpertRestoreUsbKey, create a new folder iso

- copy from opened .iso file folders isolinux, EFI and file ks.kfg in to newly created iso folder 

[Cory_McDonald · Accepted solution]

Hello All,

Based on my experience the step that is missing here is to navigate in the command prompt into the directory that contains the files first, specifically the extracted mkDCExpertRestoreUsbKey file.  This file contains instructions on where to extract and pull certain files from and it uses the current working directory to do so.  If the command prompt isn't navigated to the same place as these files, then it wont be able to perform its job as it wont be able to locate the other relevant files that come with the utility.

Here you can see that it is attempting to pull files from the current working directory, but in this case, they are not located within your C:\Users\Administrator folder, but they are within D:\dce.

The step that was likely missing here was outlined in step 3 of the Creating a bootable USB Key (Windows or Linux machine) for DCE help center article.  

3. Open a command prompt to the temporary directory and run mkDCExpertRestoreUsbKey.bat <iso image filename>. For example: mkDCExpertRestoreUsbKey.bat c:\tmp\restore.iso

I have submitted a request to modify this step in the article for clarity on the requirement to be in the same working directory as the extracted files.

Kind Regards,

Cory