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DCE VM 7.4.3 Update Error

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DCE VM 7.4.3 Update Error

This question was originally posted on DCIM Support by shemilusman on 2019-07-25


Hi,

I am trying to update DCE Virtual machine 7.4.3 to 7.5.0 and then to the latest version. But its giving me error "unable to upload the server update"

Please note that there is 2 Hard disks, HDD-1 18GB and HDD-2 200GB on the VM and the 7.4.3 is working fine with the client.

Can someone help to fix this update issue.

 

Thanks & Regards

Shemil

 

 

(CID:147198289)


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DCIM_Support
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Re: DCE VM 7.4.3 Update Error

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-07-25


Hi Shemil,

It's probably not a storage / space issue but to be sure, I suggest going to the storage settings in DCE and verify it's not full. With 200g available, I doubt it:

If you don't have at least 10% still available, purge some data.  

It's not that the server is failing to run the upgrade, it's because it can not even upload the files to the server to even start the upgrade. It could be a firewall issue, a network issue, etc

I suggest re-downloading the update. Check the update against the checksum from the downloads page.

If everything looks OK there, try from another client, perhaps on a different network segment, closer to the server.

You may want to simply try rebooting the server as perhaps too much memory is in use. 

Another thing you may want to try is connecting your computer to the DCE private LAN as I see you do have it set up with 2 NICs.

Thanks,

Steve

(CID:147198306)

See Answer In Context

3 Replies 3
DCIM_Support
Picard
Picard
0 Likes
1
414

Re: DCE VM 7.4.3 Update Error

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-07-25


Hi Shemil,

It's probably not a storage / space issue but to be sure, I suggest going to the storage settings in DCE and verify it's not full. With 200g available, I doubt it:

If you don't have at least 10% still available, purge some data.  

It's not that the server is failing to run the upgrade, it's because it can not even upload the files to the server to even start the upgrade. It could be a firewall issue, a network issue, etc

I suggest re-downloading the update. Check the update against the checksum from the downloads page.

If everything looks OK there, try from another client, perhaps on a different network segment, closer to the server.

You may want to simply try rebooting the server as perhaps too much memory is in use. 

Another thing you may want to try is connecting your computer to the DCE private LAN as I see you do have it set up with 2 NICs.

Thanks,

Steve

(CID:147198306)

DCIM_Support
Picard
Picard
0 Likes
0
413

Re: DCE VM 7.4.3 Update Error

This comment was originally posted on DCIM Support by shemilusman on 2019-08-08


Hi Steve,

The upgrade to 7.6.0 is success now. The both server NIC's were connected to the same apc switch (the client public network is not setup in the DC) and when we disconnected the nic-2 (lan-2) the upgrade was success.

Thanks for your support.

Regards

Shemil

 

(CID:147203019)

DCIM_Support
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Picard
0 Likes
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413

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