DCE Time Settings off by 1 hour

[DCIM_Support]

This question was originally posted on DCIM Support by Michael Adachi on 2019-03-18

---

DCE Version 7.3.1.114

I've reset the server time on DCE via the System -> Server Administration Settings -> Time Settings ...

tab several times to our ntp server.  After the server reboots, the time reported is correct.  However, after a few days, the time is off by 1 hour, and the check box to "Enable StruxureWare Data Center Expert as NTP server" gets unchecked.

The Server Locale: is set to English (METRIC) and

Server Time Zone:  is set to (GMT-7:00) Mountain Standard Time (America/Edmonton)

Any idea why the server time is going off by an hour, and why the "Enable StruxureWare Data Center Expert as NTP server" check box is getting unchecked?

Thanks

(CID:140715257)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2019-03-19

---

Dear Michael Adachi,

Please clarify, is your DCE-server a physical appliance (server) or VMware VM appliance?

If this is a physical appliance (server), you need to make sure that its RTC settings in BIOS are set to GMT.

If this is a VMware VM appliance, then you need to make sure that the checkbox Synchronize guest time with host is not checked:

Hope this helps you.

With respect.

(CID:141269640)

[DCIM_Support]

This comment was originally posted on DCIM Support by Michael Adachi on 2019-03-19

---

Hi,

The DCE server is a VM, and the VM appliance is configured as above.

Any other ideas?

Thanks

(CID:141264813)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2019-03-20

---

Dear Michael Adachi,

Please ensure, that the your external NTP servers are configured to use Coordinated Universal Time (GMT).

Try to check it, for example, with the help of your MS Windows PC and the standard w32tm utility:

textw32tmC:\>w32tm /stripchart /computer:us.pool.ntp.org /dataonly /samples:5 Tracking us.pool.ntp.org [208.87.221.228:123]. Collecting 5 samples. The current time is 19/07/2012 18:36:32. 18:36:32, +03.3575094s 18:36:34, +03.3573679s 18:36:37, +03.3572986s 18:36:39, +03.3570290s 18:36:41, +03.3565357s

Make sure the local time is displayed correctly.

With respect.

(CID:141269643)

[DCIM_Support]

This comment was originally posted on DCIM Support by Michael Adachi on 2019-03-20

---

Here is the result of the above command:

C:\>w32tm /stripchart /computer:ntp.yyc.com /dataonly /samples:5

Tracking ntp.yyc.com [10.250.6.30:123].

Collecting 5 samples.

The current time is 2019-03-20 3:05:10 PM.

15:05:10, -00.1674209s

15:05:12, -00.1704247s

15:05:14, -00.1703914s

15:05:16, -00.1704150s

15:05:18, -00.1705623s

(CID:141265251)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-04-01

---

Dear Michael Adachi,

Tell us, please, did you solve your problem or not?

With respect.

(CID:141269190)

[DCIM_Support]

This comment was originally posted on DCIM Support by Michael Adachi on 2019-04-01

---

Hi,

The problem has gone away (but I'm not too sure why...)

Thank you

(CID:141269614)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-04-01

---

Ok, very thanks for the good feedback 😀.

(CID:141269639)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.