DCE SNMP Server Access - Settings not saved

[DCIM_Support]

The settings for the SNMP Server are not being saved when I click apply, close and reopen the menu.

I am trying to set the SNMP Server settings under 'Server Access' > 'SNMP Server'. I enable the SNMP agent, put in the information, click apply and ok. Then I try to open the tab again and the information is cleared out.

I am running DCE 7.2.7.

Regards,

J

(CID:103586350)

[DCIM_Support]

Hi John,

Does this happen for all settings? If you just enable / disable, does that work or do all fields exhibit this issue?

Have you tried from another system? Perhaps there is something with this client install.

Is the client installed locally or is it on a network system?

Can you get local to the system to make sure there are no potential network issues such as a VPN connection may cause. Possibly on the private LAN if this is a hardware system.

Are there other administrators and do they have the same issue?

Is this a hardware server or a VM?

Have you tried rebooting the server? The client?

Steve

(CID:103586355)

[DCIM_Support]

Does this happen for all settings? If you just enable / disable, does that work or do all fields exhibit this issue?

       No, only for the SNMP Server settings.

Have you tried from another system? Perhaps there is something with this client install.

     I have not tried it from another system as the other admin is currently out of the office.

Is the client installed locally or is it on a network system?

     The client is installed locally and the server is just down the hall.

Can you get local to the system to make sure there are no potential network issues such as a VPN connection may cause. Possibly on the private LAN if this is a hardware system.

     I do not believe this is the issue as everything else works fine.

Are there other administrators and do they have the same issue?

    Can't determine at this point.

Is this a hardware server or a VM?

     It is a hardware appliance, and Enterprise server from APC.

Have you tried rebooting the server? The client?

     I have not tried rebooting the server recently. I did try rebooting the client.

(CID:103586607)

[DCIM_Support]

Thanks for the reply John, I would suggest installing the client on another computer and perhaps connecting this or another system to the private LAN of DCE. When the other administrator comes in, perhaps he could test this as well. Steve

(CID:103586608)

[DCIM_Support]

I tried having the other admin login and change it with the same result. It isn't saving the results. I do not have the option of plugging into the private lan. I dont see anything in the logs showing an issue or error.

(CID:103586609)

[DCIM_Support]

Hi John,

Please grab the client logs from your computer. Go to:

C:\Users\\.isxc\7.2.7\.metadata

grab the .log file.

Again, have you tried simply enabling it with the standard community names? Perhaps there is something about an entry you are trying to add that the system does not like.

Getting to the private LAN is the easiest way to remove the network from the configuration. If it is a hardware server, there is a private network and that is the best way to take any potential network issues out of the scenario.

Have you rebooted the server? If not, please do so.

Do you have a backup? Again, this is not a common issue and perhaps going back to a previous configuration may clear this issue up if there is some type of corruptioon on the server.

Steve.

(CID:104173598)

[DCIM_Support]

Yes, all of that was done. No luck. I do not believe a backup would work as this has been going on for some time. It wasn't until recently that we needed to turn the feature on. Regards, J

(CID:104173989)

[DCIM_Support]

Hi John,

Apparently one of our phone reps has begun dealing with this issue with another person (Alex) from your company.. I believe this is a better alternative than using this forum as it is potentially much quicker. I'm more than happy to help you here instead but I don't want to duplicate our efforts using 2 different options (this post and the phone).

Steve

(CID:104173618)

[DCIM_Support]

Yes, We can stand down here. I will have him post the solution if they find one. Regards, J

(CID:104173988)

[DCIM_Support]

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