DCE: Launching Netbotz on a External web client issue.

[DCIM_Support]

Good day,

When I Launch my Netbotz on a external browser from DCE im posed with following image.

The page prompts me to log in but when I do it goes back to this page and stated: Log in is required to access this page.

Note: When I Launch to the the ACs and UPSs via web client It goes through with No issue. The Netbotz cannot however. All devices are on DCE private network.

Is it something to do with proxy settings? I've noticed /privateproxy/  in the link generated.

simple test network used:

(CID:110014946)

[DCIM_Support]

Hi!

What browser do you use?

I faced with same issue with Internet Explorer. Ii dont know if there is KB on this.

I workaround it with Mozilla Firefox. Try to change browser or update IE (according to documentation IE 8.x and 9.x are supported)

(CID:110014991)

[DCIM_Support]

Hi,

Firefox 7.

More Information is displayed but the data i.e. camera information , sensor information etc is not being pulled as if something is blocking it. Please advise if you can.

(CID:110014997)

[DCIM_Support]

Hi IESLUSER, mr

From ReleaseNotes.pdf on the seventh page:

Known Issues

· NetBotz Web Client Does Not Load When Launched to a NetBotz Appliance on the Private LAN

The NetBotz Web Client does not load completely when it is launched from the StruxureWare Data Center Expert user interface to a NetBotz appliance on the private LAN. Users accessing StruxureWare Data Center Expert from the public LAN must use Advanced View to connect to a NetBotz appliance on the private LAN. Alternatively, to use the NetBotz Web Client, users can connect directly to a NetBotz appliance from a system on the private LAN.

Very thanks for the support.

(CID:110015201)

[DCIM_Support]

Hi IESLUSER,

This is a known issue documented in k-base FA239966. You'll either want to have the client on the same LAN or use Advanced View.

Thanks,

Steve

(CID:110015288)

[DCIM_Support]

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