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Posted: 2020-07-05 03:53 PM
This question was originally posted on DCIM Support by Zhang Hao on 2019-01-08
Hi folks,
I wanna request a DCE DDF, but the web system reported an error(see the screenshots ). I tried to switch to other browsers, but unfortunately the error existed as before.
Does anybody know how to solve it?
(CID:137730496)
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Posted: 2020-07-05 03:53 PM
This answer was originally posted on DCIM Support by Panagiotis Karampis on 2019-01-08
Hi Zhang Hao,
Is your browser IE? If yes, could you try with Chrome/Firefox?
Edit: I just saw you tried other browsers.
Post please the console errors by opening the console (Chrome, Firefox, IE),
Edit 2: Jef is right, I will work on updating the error messages.
(CID:137730509)
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Posted: 2020-07-05 03:53 PM
This comment was originally posted on DCIM Support by Zhang Hao on 2019-01-09
Hi Panagiotis,
Please refer to the screenshot
Best Regards!
(CID:137730815)
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Posted: 2020-07-05 03:53 PM
This comment was originally posted on DCIM Support by Panagiotis Karampis on 2019-01-09
Thanks for screenshots, if you click on the Body in the right panel you will see that the error message is "device already exists" or similar.
(CID:137730876)
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Posted: 2020-07-05 03:53 PM
This comment was originally posted on DCIM Support by Zhang Hao on 2019-01-11
Ok, thanks for the good feedback.
(CID:137731741)
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Posted: 2020-07-05 03:53 PM
This answer was originally posted on DCIM Support by Jef Faridi on 2019-01-08
Hi Hao-Cole,
I guess it might be because the device (Envicool CyberMate DX) is already existing and registered as supported. Search for this device returns,
You might want to try using the "I WANT IT TOO" or "Request modification" options:
Kind regards
(CID:137730512)
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Posted: 2020-07-05 03:53 PM
This comment was originally posted on DCIM Support by Zhang Hao on 2019-01-09
Hi Jef ,
I tried to search for the keywords (Envicool, CyberMate DX, CyberMate) with your advice, but it was different from your capture and there were no DDF files matching.
Best Regards!
(CID:137730801)
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Posted: 2020-07-05 03:53 PM
This comment was originally posted on DCIM Support by spezialist on 2019-01-09
Dear Jef Faridi and Panagiotis Karampis,
Zhang Hao is right: I also cannot find this cooling device on the Device Support resource:
and using global search in general:
Very thanks for the support.
(CID:137730867)
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Posted: 2020-07-05 03:54 PM
This comment was originally posted on DCIM Support by Panagiotis Karampis on 2019-01-09
The device is internal, it won't appear in the searches. Jef has admin rights thus can see it.
(CID:137730883)
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Posted: 2020-07-05 03:54 PM
This answer was originally posted on DCIM Support by Panagiotis Karampis on 2019-01-09
Hello again,
spezialist and Zhang Hao
Jef is right. The device exists but is for internal use only. This is the reason it doesn't appear in your searches.
Zhang Hao, I am taking this directly to the DDF team.
(CID:137730881)
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Posted: 2020-07-05 03:54 PM
This comment was originally posted on DCIM Support by spezialist on 2019-01-09
Ok, thanks for the good feedback.
(CID:137730924)
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Posted: 2020-07-05 03:54 PM
This comment was originally posted on DCIM Support by Zhang Hao on 2019-01-11
@Panagiotis Karampis, the Envicool CyberMate DX ddf is still invisible at this moment.
(CID:137731750)
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Posted: 2020-07-05 03:54 PM
This answer was originally posted on DCIM Support by Nicholas St Pierre on 2019-01-11
Hi Zhang Hao,
I found the DDF for this device under our "custom" directory. I don't believe those are accessible for download and may be the reason you see the "device already exists" error. It exists, but can't be downloaded. I have attached the DDF here for your convenience. If there are any issues with the DDF please let me know.
Regards,
(CID:137731922)
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Posted: 2020-07-05 03:54 PM
This comment was originally posted on DCIM Support by Zhang Hao on 2019-01-12
Hi Nick
Ok, thanks for the good feedback.
(CID:137731968)
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Posted: 2020-07-05 03:54 PM
This comment was originally posted on DCIM Support by Zhang Hao on 2019-01-14
Hi @Nicholas St Pierre,
The requested register map is totally different one and the data type is also greatly changed this time. Because a different type gateway is applied in the link. How can I request a modified DDF? Thanks in advance!
(CID:137732691)
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Posted: 2020-07-05 03:54 PM . Last Modified: 2023-10-22 01:15 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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