DCE-Apply Firmware Update device show problem

[DCIM_Support]

This question was originally posted on DCIM Support by Boris on 2019-01-30

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Hello

In all customers where that installed DCE version 7.5 I have the same problem when I opened "Apply Firmware Updates" window.

No any devices areappears into windows where I need ro "Select Device Updates"

How I can fix it ?

Thanks

(CID:138811493)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by spezialist on 2019-01-30

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Dear Boris,

This means, that either the DCE-server does not have firmware updates for your devices, or your devices has the latest firmware.

A DCE-server (not a DCE-client) can obtain firmware updates for your devices in two ways.

• The first way is to import the DCE device firmware catalog (if the DCE-server does not have access to the Internet).
• The second way is for the DCE-server to download the necessary firmware updates from online resource https://updates.apc.com/ (i.e. the DCE-server must have network access to the Internet at https://updates.apc.com:443).

If you have further questions, please ask.

With respect.

(CID:138811512)

[DCIM_Support]

This comment was originally posted on DCIM Support by Boris on 2019-01-30

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Hello

Many thanks for ypur answer I'll check .

Unfortunately the link of the download frimware is broken

(CID:138811546)

[DCIM_Support]

This comment was originally posted on DCIM Support by Cory McDonald on 2019-01-30

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Boris,

You can see in your URL that you are trying to directly access https://updates.apc.com via a web browser, which is not possible.  You need to use the full link.  To access and download the upgrades manually, it would be: https://download.schneider-electric.com/files?p_Archive_Name=DBUE-7H7NVA.zip&p_enDocType=Software+-+...

If you are unable to access that full link, most likely something on your network is changing the URL, such as a proxy, and preventing the access/download of the file.  I have just tested the URL and the download works fine.

Kind Regards,

Cory

(CID:138811550)

[DCIM_Support]

This comment was originally posted on DCIM Support by Boris on 2019-01-30

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many thanks

I haven't problem with full link . My question how I get this full link ?

(CID:138811565)

[DCIM_Support]

This comment was originally posted on DCIM Support by Cory McDonald on 2019-01-30

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Video: How do I manually load APC and NetBotz device firmware to StruxureWare Data Center Expert?

https://www.apc.com/us/en/faqs/FA226042/

(CID:138811573)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-02-09

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Dear Boris,

Tell us, please, did you solve your problem or not?

With respect.

(CID:139693913)

[DCIM_Support]

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