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DCE ACRD600 reports

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DCE ACRD600 reports

This question was originally posted on DCIM Support by terrence ramnarine on 2019-02-27


Good Day, 

I am trying to generate reports from DCE for my ACRD600 but I am not getting any sensors to select from it is only giving the link status and a device status option, can the ACRD600 give more sensor values to use or is it something with DCE?

(CID:140708894)


Accepted Solutions
DCIM_Support
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Re: DCE ACRD600 reports

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-02-28


Hi Terrance,

is it just the reporting feature showing no values for the device or if you right click the device and choose “view sensors” do you also see a limited number of sensors? 

What version of DCE do you have? Have you updated the DDFs on the system lately? If no sensors are showing anywhere, it is likely missing a DDF. 

 

Steve

(CID:140708943)

See Answer In Context

8 Replies 8
DCIM_Support
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Re: DCE ACRD600 reports

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-02-28


Hi Terrance,

is it just the reporting feature showing no values for the device or if you right click the device and choose “view sensors” do you also see a limited number of sensors? 

What version of DCE do you have? Have you updated the DDFs on the system lately? If no sensors are showing anywhere, it is likely missing a DDF. 

 

Steve

(CID:140708943)

DCIM_Support
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Re: DCE ACRD600 reports

This comment was originally posted on DCIM Support by terrence ramnarine on 2019-02-28


If i right click and choose "view sensors" the same limited sensors show up.

 

the server is running 7.4.1, no i haven't updated the DDFs recently. its an APC unit, shouldn't it have the latest DDFs?

(CID:140708950)

DCIM_Support
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Re: DCE ACRD600 reports

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-02-28


Hi Terrance, as spezialist mentions, it is likely the lack of the proper DDF. 

 

Steve

(CID:140709410)

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Re: DCE ACRD600 reports

This comment was originally posted on DCIM Support by terrence ramnarine on 2019-03-04


adding the DDF file worked, thanks

(CID:140710408)

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Re: DCE ACRD600 reports

This comment was originally posted on DCIM Support by spezialist on 2019-03-04


Ok, thanks for the good feedback 😀.

(CID:140710522)

DCIM_Support
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Re: DCE ACRD600 reports

This answer was originally posted on DCIM Support by spezialist on 2019-02-28


Dear terrence ramnarine,

First you need to check from DCE-client which version of the SNMP DDF-file Schneider ACRD2G is installed?

For example, from the DDF resource you can now download the SNMP DDF-file apc_acrd2g.xml v.12:

Perhaps - this will be the solution to your problem.

Try and report the result, please.

With respect.

(CID:140710519)

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Re: DCE ACRD600 reports

This comment was originally posted on DCIM Support by terrence ramnarine on 2019-03-04


Good day, 

Adding the DDF file worked, thanks

 

(CID:140710411)

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🔒 Closed

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