DCE-7.7.1: "No Sensor History Available" to display a graph on the web-GUI!

[DCIM_Support]

This question was originally posted on DCIM Support by spezialist on 2019-09-21

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Dear support,

It seems, that once again I discovered a bug in the new version of DCE-7.7.1 ☹️.

The essence of the bug: regardless of the web browser, if you tap on the preview of the sensor in the device, an empty graph window opens, which says that No Sensor History Available. For example, here is a browser window with a list of UPS sensors:

Then I tap on the sensor underlined in red (only for example, a similar problem with all sensors of all devices) and I get an empty graph window:

I emphasize, that a similar bug was discovered by me on several independent DCE-servers after upgrading to DCE-7.7.1.

This is very bad ☹️, and I hope that this bug will be fixed in the near future.

Very thanks for the support.

P.S.: I was somewhat confused when I saw, that starting with DCE-7.7.1, the DCE-client software is now only 64-bit (for both MS Windows and Linux OS).

(CID:148771781)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-09-21

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Support case number: 63221956.

(CID:148771790)

[DCIM_Support]

This comment was originally posted on DCIM Support by itssysadmin on 2019-10-15

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I am also experiencing the same issue.  Has there been any resolution to this yet?

(CID:149785208)

[DCIM_Support]

This comment was originally posted on DCIM Support by Michael Shimmin on 2019-10-21

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My group is also now experiencing this after upgrading to 7.7.1.    This will cause great pain with upper management when it comes time to produce reports and screenshots that they request every month for particular devices for trending purposes.

(CID:149786868)

[DCIM_Support]

This comment was originally posted on DCIM Support by Michael Shimmin on 2019-10-22

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It does seem that the sensor data is still being collected it is just not getting pulled into the webpage(s).  I say this as I do get up to 8 days worth of trending for the sensors when using the EcoStruxure IT app on my phone or tablet but that still does not give me a workable solution as I need to provide to my leadership trending of particular sensors for the prior month that I in the past was able to screenshot and include in the monthly reports.  Such as what I have included in this reply 

(CID:149787129)

[DCIM_Support]

This comment was originally posted on DCIM Support by Michael Shimmin on 2019-10-22

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Here is a sample of the 8 days I am currently able to get from the EcoStructure IT app on my phone/tablet

(CID:149787134)

[DCIM_Support]

This comment was originally posted on DCIM Support by Michael Shimmin on 2019-10-23

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In talking with the DCE Tech Support we did some more checking and within the actual DCE Client application (the standalone client) instead of the web based interface that I could actually produce a needed sensor "trending" graph that our upper management requires that I produce for them.  I was also able to confirm that my sensor data is still growing so information is in fact still being collected and stored.    I also opened a case on this : Schneider Electric Case #: 64289846

(CID:150241530)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by spezialist on 2019-12-12

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Dear support,

I am glad to report, that in the new version of DCE-7.8.0 above the specified bug has been fixed 😀.

Very thanks for the support.

(CID:152569605)

[DCIM_Support]

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