DCE 7.2.5 Backup is not restored DCE 7.3.1

[DCIM_Support]

Hi All,

After i backup DCE 7.2.5 in a windows share file, I install DCE 7.3.1 server, so i try to restore to backup on DCE 7.3.1 server, but backup file is not seeing and it can not be restored. Do you have any solution for that?

Regards

Kerem

(CID:105469130)

[DCIM_Support · Accepted solution]

Hi Kerem,

That is not supported, you can only restore a corresponding backup on 7.3.1, ie. a 7.3.1 backup can only be restored on DCE 7.3.1.

And 7.2.5 backup can only be restored on DCE 7.2.5, etc.

To upgrade a DCE 7.2.5 to 7.3.1 the following sequential upgrade steps would be needed:

7.2.5 > 7.2.6 > 7.2.7 > 7.3.1

It would be recommended to collect a backup between each upgrade steps.  (Once an upgrade completes, download and install the updated client, login, make a backup, and then start the next upgrade).

Hope this helps,

Kind regards

(CID:105469132)

[DCIM_Support]

Thank You Jef.

(CID:105469137)

[DCIM_Support]

You are welcome, Kerem.

(CID:105469141)

[DCIM_Support]

Hi Jef, When Ä° installed the DCE 7.3.1, i can not use old license key because of changing MAC adress. How can reset and upload new server my keys? Thank you

(CID:105469415)

[DCIM_Support]

Hi Kerem, That's correct, the DCE license keys are tied to the server MAC address. If for some reasons, such as hardware failure, you/customer should need to restore a solution on another/replaced hardware, then you need to contact the local tech support for instructions. Hope this helps, Kind regards

(CID:105469499)

[DCIM_Support]

Thanks for your all help 🙂

(CID:105469500)

[DCIM_Support]

You are welcome 🙂

(CID:105469512)

[DCIM_Support]

Hi Again Jef, I need DCE 7.2.6 and DCE 7.2.7 installer file. Can you share me where can i download them or can you share me a box or any cloud environment. Thanks Again Kerem

(CID:105469694)

[DCIM_Support]

Hi Kerem, Currently updates & installation information would need to go through the local technical support. The following page describes how to contact the local tech support: https://dcimsupport.apc.com/questions/104174941/how-do-i-contact-local-tech-support Kind regards

(CID:105469920)

[DCIM_Support]

Hi Jef, When i try to upgrade DCE 7.2.5 to 7.2.6, i have seen en error that "Unable to upload to server uptade" as you can see attahed. What is your advice for that? Please can you look that link below. https://dcimsupport.apc.com/questions/105469934/dce-upgrade-error Regards Kerem

(CID:105470007)

[DCIM_Support]

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