DCE 7.2.2 communication lost Error

[DCIM_Support]

Hi,

    I am facing a lost communication problem with DCE  after every 30 to 40 second,  error message is "the client has lost communication with the server"

I have upgrade the server from 6.0.2 to 7.2.2 but problem is still.

 BR,

Rana Ajmal

(CID:99156071)

[DCIM_Support]

Dear Rana,

I do not think that this issue is related to DCE 7.2.2 version as I am using the same version and I do not face this issue.

Here are some of the tips that I would like you to check: 

• I would run a ping test and see if the DCE server responds without an error. 
• Check if the DCE server has got valid IP Address, Subnet Mask and Default Gateway settings entered. 
• If possible, make a direct connection to the DCE server from your laptop and see if you are able to access the DCE without an issue in order to isolate whether this issue is related to your network or DCE itself. 

regards,

Bala

(CID:99156098)

[DCIM_Support]

I have posted one more question regarding this issue in the post from 2014. If you have any advises or solutions please post it here. Thanks! http://dcimsupport.apc.com/questions/89555492/answers/102924678?flashId=1849116183

(CID:102924680)

[DCIM_Support]

Hi, I just want to tell you that after troubleshooting I got the solution, this problem was occurred due to antivirus, I just add the DCE client exe into trusted item and run the client the following problem has been resolved. BR, Rana

(CID:105457261)

[DCIM_Support · Accepted solution]

Hi,

    I just want to tell you that after troubleshooting I got the solution, this problem was occurred due to antivirus, I just add the DCE client exe into trusted item and run the client the following problem has been resolved.

BR,

Rana

(CID:105457262)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.