Connect PDU to Ecostruxure

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I am trying to configure an APC PDU APDU10451SW from EcoStruxture IT Expert using SSH but it is showing as unavailable. I have also tried to connect with FTP and it still shows as unavailable

On the gateway server, I see under the device>communication tab of the PDU with SCP listed. I verified I can connect to the PDU with SSH. I have verified the user and password. I have removed and re-added the PDU from the Gateway server. Rebooted the NMC of the PDU. Disabled and reenabled SSH and FTP

Running out of ideas.

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Connect PDU to Ecostruxure

Connect PDU to Ecostruxure

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