Capacity Overview Portal

[DCIM_Support]

Hi,

I have an issue with the Capacity Overview from the portal.

Recently built a new server with DCO 8.01 the above portlet doesn't appear to load, i have changed the config so it is looking at my newly built DCO server. I have also tested this on 2 different versions of Internet Explorer,

IE version 11.639.105860 and IE 11.0.9600.16428 with no change,

I have tried Chrome, Firefox and the portlet is still sat there with the Loading symbol.

 

Other than building the DCO 8.01 server nothing else has changed. I also had this issue with 7.5 but that is not irrelevant since the new build.

I am running Portal version 1.3.3

(CID:110005234)

[DCIM_Support]

Hi Martin 

Due to some server side changes, portal version 1.3.3 is not compatible with DCO 8.0.1, you will need to  upgrade/install portal version 1.3.4.

regards

(CID:110005245)

[DCIM_Support]

Hello Elvedin, I have just updated the StruxureWare portal, now I am getting the following error. I have checked the portlet is pointing to the correct DCO server, it has the correct Data Center it should be pointing too, so not really sure why I now have this error. Martin

StuxureWare Portal Error.JPG

(CID:110005800)

[DCIM_Support]

When configuring capacity overview portlet are you selecting room or location, in portlet configuration

(CID:110005807)

[DCIM_Support]

this is all configured correctly, I have even removed the old portlet created a new one and reconfigured it to point to the correct room

(CID:110005808)

[DCIM_Support]

does you room have cross room power path , if that is case you will need to select above location

(CID:110005809)

[DCIM_Support]

this is how the portlet has been configured.

Portlet configs.JPG

(CID:110005812)

[DCIM_Support]

this is from the portal control panel

control panel config.JPG

(CID:110005814)

[DCIM_Support]

both servers have different IPs and different host names (although it may look like they are the same, the beginning part is different)

(CID:110005815)

[DCIM_Support]

the electrical room does feed our Server room, I have just chosen the location but still comes up with the same error.

(CID:110005831)

[DCIM_Support]

and you don't have any other cross room power connections ? ex. your electrical room is feed from some other location ?

(CID:110005837)

[DCIM_Support]

This used to work with the 7.x version of DCO and old version of the Portal, This stopped working after installed 1.3.3, then I upgraded to DCO v8.01 and upgraded the portal to v1.3.4, still with no change. The configurations of the portlets hadn't changed through out these upgrades, all i have done is added the DCO server in to the control panel of the Portal server, so it knows which server it needs to be looking at.

(CID:110005838)

[DCIM_Support]

yes that is correct that this was working previously, but due to some changes server side, this has bean changed,

(CID:110005841)

[DCIM_Support]

that sounds great, we will re-test and update our instructions with necessary steps

(CID:110005843)

[DCIM_Support · Accepted solution]

All fixed. The instructions for the upgrade don't tell you that you have to reboot the server after the installation, and the installation doesn't tell you that you now have to reboot the server.

"Upgrading to StruxureWare Portal 1.3.4 on Windows If a previous version of the StruxureWare Portal is already installed on the machine, follow these steps to upgrade to version 1.3.4. Download the StruxureWare Portal 1.3.4 installer file for Windows. Double-click the exe file to run the installer and follow the wizard to install the Struxureware Portal to the location of your choice (default C:\Program Files)."

https://dcimsupport.apc.com/display/public/Portal/Upgrading+to+the+latest+StruxureWare+Portal#Upgrad...

also the portlets have to be set to Location, if you have it set to room it fails.

(CID:110005847)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.