Cannot install the certificate because the Private Key does not exist

[exceller25cvx]

I am working on configuring a new virtual appliance using StruxuWare DCE 8.3

Through the DCE Client interface,

I had to open the certificate in Notepad and individually copy and paste 3 parts into a text box to have certs installed in the Server SSL certificates section.

In the Server Access section, I installed one of the parts and it gives me the above error. I tried to upload the .cer file as a whole and I get a "invalid certificate" error message.

[APC_Steve · Accepted solution]

Hi @exceller25cvx ,
The only time I've ever seen this is one of 2 reasons:

1-you did not go to the cert page and create a certificate signing request. This must be done to create the private key and provide the necessary information for the public key.

or

2-After creating the CSR, the DCE server was rebooted. If you reboot the server before importing the certificate that was made based on the CSR, the private key that's waiting for the new cert is deleted and you'll need to create a new CSR and cert based on that.

Thanks,

Steve

[exceller25cvx]

Hello APC_Steve

After I made this post earlier, I figured out from searching other articles that I needed to create a CSR. I did give that CSR to get signed off on by Certificate Authority  but the file I received back still says the same error message.

[exceller25cvx]

I had a 2nd CSR generated from within the DCE client and signed off by 3rd party CA authority or other IT team. Thanks for the help @APC_Steve