Can not login to dcimassets.schneider-electric.com

[DCIM_Support]

Hi Team,

I can no longer login to dcimasset from today.

Is the certificate expired?

please fix this as soon as possible.

Thanks & Regards,

(CID:123348979)

[DCIM_Support]

Hello Tomokazu,

I have just tried it now, and was able to login ok.

Regards

(CID:123349055)

[DCIM_Support]

Hi John,

Everyone around me can not login.

And, We can not create an account with the same error..

If there is something that I should do, please tell me.

Thanks

(CID:123349098)

[DCIM_Support]

Hi Tomokazu,

I had another look. It does allow me to login, but the connection is showing as Nor Secure. 
You may be right about the SSL certificate. So lets see if someone else responds to this issue.

Regards 

(CID:123349146)

[DCIM_Support]

HI John,

Thank you for your reply.

It is very strange that you can login and We can not login.

I do not know if it has relevance, but the expiration date of the certificate has expired yesterday.

But, if it is a certificate problem you can not login as well.

Thanks

(CID:123349582)

[DCIM_Support]

I have also same login issue.

(CID:123349601)

[DCIM_Support]

Hi

I can't login either.

Thanks,

Jakob

(CID:123349675)

[DCIM_Support]

Hi DCIM support Team,

Please fix this issue as soon as possible.

I will have to activate the licenses on August 22nd.

Thanks & Regards,

(CID:123349778)

[DCIM_Support · Accepted solution]

Hello All,

The necessary teams are aware of the issue and it will be resolved as soon as possible.

Thank you,

Cory

(CID:124521372)

[DCIM_Support]

I tried it yesterday, it was restored normally.

Thank you.

(CID:124521376)

[DCIM_Support]

Hi DCIM support Team,

Is the site restored to normal?

Lots of users have inquired about the handling of the problem this morning.

Thanks ~!

Yonker

(CID:123995920)

[DCIM_Support]

Anyone able to login to dcimassets.schneider-electric.com ?

Urgently need to activate NBWN0006 license. Any workaround ?

(CID:137108798)

[DCIM_Support]

In order to redeem the license key you will need to reach out to your local technical support with the following:

Account Name: 

Email Address: 

NBWN0006 Passcode: 

NetBotz Serial Number: 

NetBotz MAC Address: 

Kind Regards,

Cory

(CID:137108796)

[DCIM_Support]

The dcimassets portal should be open to customers now.

Regards

Greg Sterling

(CID:137727745)

[DCIM_Support]

Hi greg,

Thank you for the information.
I confirmed that I can log in from the external network.

Best regards,

Tomokazu

(CID:137728281)

[DCIM_Support]

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