Can not login to dcimassets.schneider-electric.com

[DCIM_Support]

This question was originally posted on DCIM Support by Tomokazu Yakuwa on 2017-08-17

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Hi Team,

I can no longer login to dcimasset from today.

Is the certificate expired?

please fix this as soon as possible.

Thanks & Regards,

(CID:123348979)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Thompson on 2017-08-17

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Hello Tomokazu,

I have just tried it now, and was able to login ok.

Regards

(CID:123349055)

[DCIM_Support]

This comment was originally posted on DCIM Support by Tomokazu Yakuwa on 2017-08-17

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Hi John,

Everyone around me can not login.

And, We can not create an account with the same error..

If there is something that I should do, please tell me.

Thanks

(CID:123349098)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Thompson on 2017-08-17

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Hi Tomokazu,

I had another look. It does allow me to login, but the connection is showing as Nor Secure. 
You may be right about the SSL certificate. So lets see if someone else responds to this issue.

Regards 

(CID:123349146)

[DCIM_Support]

This comment was originally posted on DCIM Support by Tomokazu Yakuwa on 2017-08-18

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HI John,

Thank you for your reply.

It is very strange that you can login and We can not login.

I do not know if it has relevance, but the expiration date of the certificate has expired yesterday.

But, if it is a certificate problem you can not login as well.

Thanks

(CID:123349582)

[DCIM_Support]

This comment was originally posted on DCIM Support by shahzad on 2017-08-18

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I have also same login issue.

(CID:123349601)

[DCIM_Support]

This comment was originally posted on DCIM Support by jakob.pedersen on 2017-08-18

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Hi

I can't login either.

Thanks,

Jakob

(CID:123349675)

[DCIM_Support]

This comment was originally posted on DCIM Support by Tomokazu Yakuwa on 2017-08-18

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Hi DCIM support Team,

Please fix this issue as soon as possible.

I will have to activate the licenses on August 22nd.

Thanks & Regards,

(CID:123349778)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Cory McDonald on 2017-08-18

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Hello All,

The necessary teams are aware of the issue and it will be resolved as soon as possible.

Thank you,

Cory

(CID:124521372)

[DCIM_Support]

This comment was originally posted on DCIM Support by Tomokazu Yakuwa on 2017-08-24

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I tried it yesterday, it was restored normally.

Thank you.

(CID:124521376)

[DCIM_Support]

This comment was originally posted on DCIM Support by Yonker Wang on 2017-08-21

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Hi DCIM support Team,

Is the site restored to normal?

Lots of users have inquired about the handling of the problem this morning.

Thanks ~!

Yonker

(CID:123995920)

[DCIM_Support]

This comment was originally posted on DCIM Support by Atish Rajiah on 2018-12-04

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Anyone able to login to dcimassets.schneider-electric.com ?

Urgently need to activate NBWN0006 license. Any workaround ?

(CID:137108798)

[DCIM_Support]

This comment was originally posted on DCIM Support by Cory McDonald on 2018-12-06

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In order to redeem the license key you will need to reach out to your local technical support with the following:

Account Name: 

Email Address: 

NBWN0006 Passcode: 

NetBotz Serial Number: 

NetBotz MAC Address: 

Kind Regards,

Cory

(CID:137108796)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2018-12-21

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The dcimassets portal should be open to customers now.

Regards

Greg Sterling

(CID:137727745)

[DCIM_Support]

This comment was originally posted on DCIM Support by Tomokazu Yakuwa on 2018-12-27

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Hi greg,

Thank you for the information.
I confirmed that I can log in from the external network.

Best regards,

Tomokazu

(CID:137728281)

[DCIM_Support]

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