Can I get a report : Health Indication of the data center and its capability to meet the availability and capacity requirements?

[DCIM_Support]

(CID:105461054)

[DCIM_Support]

Hi Ghassan

Data Center Operation and Data Center Expert includes several reports to address the availability and capacity requirements.

Please see more information about Data Center Operation reports here:

Working with Reports

And for Data Center Expert here:

Reports feature

In case the reports does not meet your requirements is it also possible to develop a custom report on Data Center Operation if the data is available. Such a report will carry a additional cost.

Thanks

Jesper

(CID:105461056)

[DCIM_Support]

I believe it has several reports, but DCIM disappointed me for many things, most in report side and support.

anyway, thank you Jesper for your kind answer and fast respond.

(CID:105461075)

[DCIM_Support]

Hi Ghassan Sorry to hear that DCIM is disappointing. Could you elaborate on what you find disappointing? Maybe something can to done to change this. What specific products are you questioning ? And also what was your expectation of those products? What features do you think are missing? Thanks in advance Jesper

(CID:105461076)

[DCIM_Support]

hi, first: since 3 months and I'm trying to get simple reports as (power capacity, cool load, Total U space...) but it shows no date available. second: I raised many incidents with online support and onsite engineers, but still the same issue.and we have a direct support contract with Schneider middle east. third: my expectation was to help us in administrate the data center, and give us such my question in top. fourth: unfortunately we requested a professional training in UAE, and the answer was the training only in Denmark. I hope you got the idea of all. Thank you for your time and understanding.

(CID:105461088)

[DCIM_Support]

Hi Ghassan I will try to answer your questions. First: Sorry to hear that the reports are not working. Please allow us to investigate this issue. The data should be available in the reports if the system has been fully configured. To help us troubleshoot this please sent the following information: Logfiles: Details on how to download log files can be found here: http://sxwhelpcenter.ecostruxureit.com/questions/104863342/how-to-download-log-files Please also attach a screenshot of the error you see. What default browser are you using and what is the version of this browser? Second: Can't really answer to what has happen with your local request. But you are always very welcome to ask questions here on the Community. Third: On the Community we always try to answer the questions as fast as possible. But as you mention are you also entitled phone support since you have a support contract. Fourth: That is correct our main training facility is in Kolding. The reason for doing the training in a Schneider facility is because of the training setup we have available. This is not easily brought to a customer site nor are customer often reluctant to use their live system for training. Thanks Jesper

(CID:105461102)

[DCIM_Support]

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