Camera 165 web page is not working

[Anil_Kumar]

Hi Team,

In Netbotz 750 connected with three camera 165 if we try to launch camera login web page we see only error "site can not be reached" in the browser.

please find the attached screenshots.

how to fix this issue kindly suggest

Thanks

Anil

[Anil_Kumar]

Hi all,

Just for the information, the issue has been resolved now.

The problem was cause by the Google DNS in Netbotz 750

During first time configuration customer configured only IP/Sb/Gw and left the DNS details as it is.

But as we know the default DNS set in Netbotz 750/755 is Google DNS server IP ie 8.8.8.8 and 8.8.4.4 

After changing this Google DNS to Customer DNS issue got solved.

Now they are able to access camera web page.

But i just want know is this due to customer firewall which is restricting to access the camera web page if Google DNS was used?

Thanks

Anil

[APC_Steve]

Hi @Anil_Kumar ,

Glad you figured this out. I've not seen the issue before but would like to tell our engineers. Were the cameras on the NetBotz private LAN? If public LAN, did you add them by hostname? If you added by hostname instead of IP and didn't have a local DNS, I wouldn't have even expected it to discover. Interesting issue.

Thanks,

Steve

[Anil_Kumar]

Hi Steve

All cameras are connected directly to the private ports of 750.

Thanks

Anil