Auto email for Device 355 is not triggered when it is back Online

[DCIM_Support]

This question was originally posted on DCIM Support by Shaik Mahboob Ali on 2019-03-12

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Hi ,

We are not receiving ( Not getting trigged from DCE System) Auto Generated email for 355 camera Device when it come back Online.

We use to get by default Auto email "Device Online" when devices back online , without any Alarm configuration on DCE.

Can any one help me out with the solution please. 

(CID:140713236)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-04-01

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Dear Shaik Mahboob Ali,

Tell us, please, did you solve your problem or not?

With respect.

(CID:141269212)

[DCIM_Support]

This comment was originally posted on DCIM Support by Shaik Mahboob Ali on 2019-04-03

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Hi Still the issue is not resolved and no one has respond to my request. Your response is highly appreciated.

(CID:141270435)

[DCIM_Support]

This comment was originally posted on DCIM Support by Stine Hansen on 2019-05-03

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Hi Shaik Mahboob Ali, 

sorry you didn't find an answer here. If your problem still persists, I suggest you call your local tech support.

Thanks,

Stine

(CID:143754864)

[DCIM_Support]

This comment was originally posted on DCIM Support by Shaik Mahboob Ali on 2019-05-05

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Hi Stine,

I really appreciate your followup but our local support is not up to any resolution as they also depend on community, even after we have full support contract with scheinider. 

Kindly advice us any US support toll contact through with we can have a right support on time. 

(CID:143755314)

[DCIM_Support]

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