Added new breakers

[DCIM_Support]

Hi, we have installed new PDUs (32A, 4 x inlet) into rack, but DOC doesn't get any data from BCPM, breaker FA33 has L3  phase and breaker FA34 has L1 phase.

PDU power settings

and here are breakers FA33 and FA34 without measured data

Communication between DCO and DCE is online and Expert has power values

Thanks for your time.

(CID:99157496)

[DCIM_Support]

Hi David, Seems strange that only 2 devices are not functioning. I expect those to be the same type as the once working? In order to do some more troubleshooting the log files from DCO gathered in the server configuration/webmin interface is needed. Please share the log files. /Søren

(CID:99157572)

[DCIM_Support]

https://drive.google.com/open?id=0B5pvjq24aRN1X2VBNzEzUDF6djQ Expert sees both breakers from bcpm and communication between DCO DCE seems to be ok.

(CID:99157575)

[DCIM_Support]

(CID:99157579)

[DCIM_Support]

Hi David, I asked for access to the files. Also have you verified that you see the sensors in the sensor mapping menu when right clicking the PDU? And the device are associated in DCO i assume? /Søren

(CID:99157598)

[DCIM_Support]

Device is DCO is associated and I can see the sensors in the sensor mapping menu.

(CID:99157606)

[DCIM_Support]

(CID:99157609)

[DCIM_Support]

Hi David, From the log files it is seen that there potentially could be some data that is not shown in DCO because of a wrong format from DCE. This however would also impact devices with IP 192.168.1.105-110 where some of the sensor potentially could be left out. Do you see issue on devices 105, 106, 107, 109 or 110? Also when using the sensor mapping view do you see the values on the sensors there? Also what sensor type is being used for the expected sensor when viewing the sensor mapping window? If possible please share a screenshot. the next steps would be to look deeper into the data coming from DCE which requires a small tool to be installed that can query DCE for information. I would also offer to do a screensharing session if you find that easier? Please let me know and we can setup a meeting. /Søren

(CID:99157671)

[DCIM_Support]

Hi David, What version of DCO is being used? Have there been any recent upgrades to the DCO server? Could you share these details as well? Could you also share the screen shot of the sensor mapping table?Can you also make an observation on the values for these two sensors in the SENSOR MAPPING TABLE & observe the difference how these are getting changed as compared to other sensors?- this is just to check if only these two sensors are being idle in terms of reporting values & if we get a further clue on this. Thanks.

(CID:99157788)

[DCIM_Support]

Hi Ani, version of DCO is 7.5, I have upgraded DCO last month, everything is working except new breakers. In the sensor mapping table I can't see new breakers just old, I will send some img. communications with DCE seems be ok because old breakers have real data. I can give you access if you want to see my logs https://drive.google.com/open?id=0B5pvjq24aRN1X2VBNzEzUDF6djQ

(CID:99157899)

[DCIM_Support]

Thank you for your help Søren and Aniruddha, I have reinstaled BCPM sensor from DCE and now it's working.

(CID:99157922)

[DCIM_Support]

You are welcome! Happy to know that!

(CID:99157918)

[DCIM_Support]

Hi d.satava,

What version of BCPM was it?

I have a customer who will be using a BCPMSCE series in their setup, and to be prepared I wanted to get a DDF created beforehand so that it can be added to DCE/DCO.

(CID:102924741)

[DCIM_Support]

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