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ATS Firmware upgrade Damage Notice

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ATS Firmware upgrade Damage Notice

This question was originally posted on DCIM Support by Barry Patterson on 2017-10-19


Attempting firmware upgrade v3.9.2 for ATS model AP7730. StruxureWare DCE displays the following damage notice when clicking on apply update. Currently source A is used to power devices. Any known issues unplugging the secondary (source B) for this model at FW v3.5.6 (app) / v3.5.7 (AOS).

 

 

 

Current ATS Status

(CID:126165709)

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Re: ATS Firmware upgrade Damage Notice

This answer was originally posted on DCIM Support by spezialist on 2017-10-19


Hi Barry Patterson,

And what is your question?

Is it possible to you to perform the Rack ATS firmware update without disconnecting the secondary source (as was noticed DCE-server)?

Probably there is some sense in this, and it is better to follow this recommendation.

More details about this problem, I highly recommend reading in topic , especially the answers of Balaraman Jagadeesan and Angela Clark.

P.S.: But in practice I performed exactly the same procedure for updating the firmware as you (to the final version 3.9.2) have about a hundred Rack ATS without disconnecting the secondary source. And for all this time there was not a single case of loss of power to equipment or damage the Rack ATS.

I repeat: this is my experience and my opinion.

With respect.

(CID:126165936)

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Re: ATS Firmware upgrade Damage Notice

This comment was originally posted on DCIM Support by spezialist on 2017-10-23


Hi Barry Patterson,

You have successfully solved your question or not?

With respect.

(CID:126167540)

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🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.