ATS Errors (Display board Hardware Failure / A fault exists at the 7-Segment display hardware)

[nicholas.r]

Below Errors on ATS and code 60 appears - How do we clear below or does it need replacing?

Alert Title:	Display board Hardware Failure
Alert Description:	A fault exists at the 7-Segment display hardware Recommended Action: A hardware fault exists. Contact APC Support (http://www.apc.com/go/direct/index.cfm?tag=support).
Alert Type:	Device Alarm
Severity:	Critical
Alert Level:	Datacentre Alerts - repeat 2
Device:	STS-I74-U31
Time Detected:	03/08/24 08:39:49 am
Notification Time:	03/08/24 08:59:49 am
Action Name:	Datacentre Alerts
Location:	I74
Notes:	APC Web/SNMP Management Card (MB:v3.9.2 PF:v3.7.4 PN:apc_hw02_aos_374.bin AF1:v3.7.1 AN1:apc_hw02_g2ats_371.bin MN:AP7721 HR:01 SN: 5A1602T65668 MD:01/10/2016)
Alert ID:	nbErrorCond_4B59CD87
Version:	7.8.0.46

Alert Title:	Display board Hardware Failure
Alert Description:	A fault exists at the Phase Leds/Push-button hardware Recommended Action: A hardware fault exists. Contact APC Support (http://www.apc.com/go/direct/index.cfm?tag=support).
Alert Type:	Device Alarm
Severity:	Critical
Alert Level:	Datacentre Alerts - repeat 3
Device:	STS-I74-U31
Time Detected:	03/08/24 09:09:46 am
Notification Time:	03/08/24 09:39:46 am
Action Name:	Datacentre Alerts
Location:	I74
Notes:	APC Web/SNMP Management Card (MB:v3.9.2 PF:v3.7.4 PN:apc_hw02_aos_374.bin AF1:v3.7.1 AN1:apc_hw02_g2ats_371.bin MN:AP7721 HR:01 SN: 5A1602T65668 MD:01/10/2016)
Alert ID:	nbErrorCond_B579355E
Version:	7.8.0.46

[JLehr · Accepted solution]

Hi @nicholas.r 

If you haven't already, I suggest contacting your local tech support for help with this issue.

https://apc.com/support