Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84690members
354060posts

APP no Loading graphical data

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

Solved
DCIM_Support
Picard
Picard
0 Likes
11
611

APP no Loading graphical data

This question was originally posted on DCIM Support by Davide Manassi on 2018-08-09


Hi.

starting yesterday evening when on StruxureON mobile APP I cannot see historical data graph, I see correct value parameter sensor but when I click on its I see "Loading data" idefinitely as image attached

(CID:133369281)

Tags (1)

Accepted Solutions
DCIM_Support
Picard
Picard
0 Likes
7
611

Re: APP no Loading graphical data

This answer was originally posted on DCIM Support by Tashi Wangdi on 2018-08-09


Hi Davide Manassi

Thank you for reporting it. 

We apologize for the inconvenience caused. We are looking into it and will get back with updates.

Regards

Tashi

(CID:133369327)

See Answer In Context

11 Replies 11
DCIM_Support
Picard
Picard
0 Likes
0
611

Re: APP no Loading graphical data

This comment was originally posted on DCIM Support by spezialist on 2018-08-09


Dear Support team,

I also confirm that since yesterday it does not work for premium upgraded devices (Android app v.1.0.54).

Very thanks for the support.

(CID:133369287)

DCIM_Support
Picard
Picard
0 Likes
7
612

Re: APP no Loading graphical data

This answer was originally posted on DCIM Support by Tashi Wangdi on 2018-08-09


Hi Davide Manassi

Thank you for reporting it. 

We apologize for the inconvenience caused. We are looking into it and will get back with updates.

Regards

Tashi

(CID:133369327)

DCIM_Support
Picard
Picard
0 Likes
0
611

Re: APP no Loading graphical data

This comment was originally posted on DCIM Support by Tashi Wangdi on 2018-08-09


Hi Davide Manassi

We have released the fix and the updated app version 1.0.56 should be available for upgrade in an hour or so. Thanks for your patience.

Regards

Tashi

(CID:133369388)

DCIM_Support
Picard
Picard
0 Likes
0
610

Re: APP no Loading graphical data

This comment was originally posted on DCIM Support by spezialist on 2018-08-10


Dear Tashi Wangdi,

Unfortunately, updating the EcoStruxure IT mobile app to the latest version 1.0.56 did not help and the above mentioned problem exists ☹️.

Very thanks for the support.

(CID:133369850)

DCIM_Support
Picard
Picard
0 Likes
0
610

Re: APP no Loading graphical data

This comment was originally posted on DCIM Support by Tashi Wangdi on 2018-08-14


HI spezialist

Is it still happening to you? Could you provide me with the details of your mobile app user like email id and organization name to this address: tashi.wangdi@schneider-electric.com?

 

Regards

Tashi

(CID:133370939)

DCIM_Support
Picard
Picard
0 Likes
0
610

Re: APP no Loading graphical data

This comment was originally posted on DCIM Support by spezialist on 2018-08-14


Dear Tashi Wangdi and Davide Manassi,

I confirm, that the above problem has been successfully solved for premium upgraded devices.

However, for example, in alarms for not premium upgraded devices, the problem still exists:

Maybe this is a single bug and in the future it will not be?

Very thanks for the support.

(CID:133371031)

DCIM_Support
Picard
Picard
0 Likes
0
610

Re: APP no Loading graphical data

This comment was originally posted on DCIM Support by Tashi Wangdi on 2018-08-15


Hi spezialist

The graphical data is not shown for non-premium devices

Regards

Tashi

 

(CID:133371527)

DCIM_Support
Picard
Picard
0 Likes
0
610

Re: APP no Loading graphical data

This comment was originally posted on DCIM Support by spezialist on 2018-08-15


Dear Tashi Wangdi,

This is due to recent changes in the digital service EcoStruxure IT? More recently, for example, in the alarms (not incidents) of custom thresholds, graphics were present regardless of premium or non premium devices.

Very thanks for the support.

(CID:133371530)

DCIM_Support
Picard
Picard
0 Likes
0
610

Re: APP no Loading graphical data

This comment was originally posted on DCIM Support by spezialist on 2018-08-27


Dear Tashi Wangdi and Davide Manassi,

After updating the mobile app to the latest version 1.0.59 (now available for download regardless of user country location), the above bug has been fixed 😀. I.e., in alarms for not premium upgraded devices I can see graphical data as before.

Very thanks for the support.

(CID:134022785)

DCIM_Support
Picard
Picard
0 Likes
0
610

Re: APP no Loading graphical data

This answer was originally posted on DCIM Support by Davide Manassi on 2018-08-14


For me all work fine, and for not premium device I never see graphicall data

(CID:133371058)

DCIM_Support
Picard
Picard
0 Likes
0
610

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.