APP no Loading graphical data

[DCIM_Support]

Hi.

starting yesterday evening when on StruxureON mobile APP I cannot see historical data graph, I see correct value parameter sensor but when I click on its I see "Loading data" idefinitely as image attached

(CID:133369281)

[DCIM_Support]

Dear Support team,

I also confirm that since yesterday it does not work for premium upgraded devices (Android app v.1.0.54).

Very thanks for the support.

(CID:133369287)

[DCIM_Support · Accepted solution]

Hi Davide Manassi

Thank you for reporting it. 

We apologize for the inconvenience caused. We are looking into it and will get back with updates.

Regards

Tashi

(CID:133369327)

[DCIM_Support]

Hi Davide Manassi

We have released the fix and the updated app version 1.0.56 should be available for upgrade in an hour or so. Thanks for your patience.

Regards

Tashi

(CID:133369388)

[DCIM_Support]

Dear Tashi Wangdi,

Unfortunately, updating the EcoStruxure IT mobile app to the latest version 1.0.56 did not help and the above mentioned problem exists ☹️.

Very thanks for the support.

(CID:133369850)

[DCIM_Support]

HI spezialist

Is it still happening to you? Could you provide me with the details of your mobile app user like email id and organization name to this address: tashi.wangdi@schneider-electric.com?

Regards

Tashi

(CID:133370939)

[DCIM_Support]

Dear Tashi Wangdi and Davide Manassi,

I confirm, that the above problem has been successfully solved for premium upgraded devices.

However, for example, in alarms for not premium upgraded devices, the problem still exists:

Maybe this is a single bug and in the future it will not be?

Very thanks for the support.

(CID:133371031)

[DCIM_Support]

Hi spezialist

The graphical data is not shown for non-premium devices

Regards

Tashi

(CID:133371527)

[DCIM_Support]

Dear Tashi Wangdi,

This is due to recent changes in the digital service EcoStruxure IT? More recently, for example, in the alarms (not incidents) of custom thresholds, graphics were present regardless of premium or non premium devices.

Very thanks for the support.

(CID:133371530)

[DCIM_Support]

Dear Tashi Wangdi and Davide Manassi,

After updating the mobile app to the latest version 1.0.59 (now available for download regardless of user country location), the above bug has been fixed 😀. I.e., in alarms for not premium upgraded devices I can see graphical data as before.

Very thanks for the support.

(CID:134022785)

[DCIM_Support]

For me all work fine, and for not premium device I never see graphicall data

(CID:133371058)

[DCIM_Support]

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