APC cam recording issue

[DCIM_Support]

hello,

I have installed  2 rack monitor 450 & 570. which are connected with dce (v 7.2.7). 4 apc cameras(pod 160) installed. 1 cam connected with Rackmonitor 450 this one working fine and on recording. But the remaining three cameras are working ok (conneted with Rackmonitor 570. display is ok  . On recording .) But when i try to check the recording. (Recording  available till 12 june 2017) After this there is no recording available. Cam's are on motion Recording )  I have been restarted the both Dce & Rackmonitor 570. but the issue is still exist.

(CID:122685951)

[DCIM_Support]

HI!

Firstly, check time settings on Netbotz devices and DCE. It must be the same.

Or try to expand search dates for clips to verify is it a case.

And also check alarm history for netbotz devices. One time I have a case in lab environment when I cant find clips from surveillance window, but it was attached to alarms and I can view it.

(CID:122686477)

[DCIM_Support]

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