Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

AP9465 - StruxureWare Data Center Expert Basic Appliance problem

EcoStruxure IT forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure IT
  • EcoStruxure IT forum
  • AP9465 - StruxureWare Data Center Expert Basic Appliance problem
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Cory_McDonald
Admiral Cory_McDonald Admiral
124
Jef
Admiral Jef Admiral
108
gsterling
Captain gsterling Captain
71
APC_Steve
Captain APC_Steve Captain
62
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to EcoStruxure IT forum
Solved
Anonymous user
Not applicable

Posted: ‎2021-06-21 03:53 AM

0 Likes
3
1762
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-21 03:53 AM

AP9465 - StruxureWare Data Center Expert Basic Appliance problem

Dear SE team,

 

We have problem with brand new struxureware appliance that we have to integrate to out customer data center. 

 

When we boot up a server, on screen we can see login screen and everything looks normal.

We are connected to port 2 on server and we're able to get DHCP address from server. We can ping server on IP 192.168.1.1 but we can't open it via browser using http or https to download Struxureware DCE client.

We've separately downloaded client from your website version as is on server but still we're unable to connect with message "Invalid Network Address or Timeout".

We've also tried telnet the server on ports 80 and 443 but there is no response.

 

What shall we do next?

 

Regrads,

Labels
  • Labels:
  • Data Center Expert
  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
APC_Steve
Captain APC_Steve Captain
Captain

Posted: ‎2021-06-21 05:13 AM

0 Likes
2
1753
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-21 05:13 AM

Hi @Anonymous user ,

 

Due to changes in the system based on California law, Many passwords are required to be changed and protocols required to be disabled. I suggest connecting a monitor and keyboard to the server and use the following procedure for initial configuration:

http://www.apc.com/us/en/faqs/FA234266

look at the section:

First Configuration of Network Settings on the DCE Physical Appliance (7.0 and later):

 

Please note the passwords here will require changing and you will want to note them for future reference.

 

Thanks,

Steve

See Answer In Context

  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 3
APC_Steve
Captain APC_Steve Captain
Captain

Posted: ‎2021-06-21 05:13 AM

0 Likes
2
1754
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-21 05:13 AM

Hi @Anonymous user ,

 

Due to changes in the system based on California law, Many passwords are required to be changed and protocols required to be disabled. I suggest connecting a monitor and keyboard to the server and use the following procedure for initial configuration:

http://www.apc.com/us/en/faqs/FA234266

look at the section:

First Configuration of Network Settings on the DCE Physical Appliance (7.0 and later):

 

Please note the passwords here will require changing and you will want to note them for future reference.

 

Thanks,

Steve

  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

Shaun
Commander Shaun Commander
Commander

Posted: ‎2021-06-21 06:09 AM

In response to APC_Steve
0 Likes
0
1749
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-21 06:09 AM

Just to note on newer hardware (I think post April 2020) this should also be available via serial port (for precisely this reason). Never anyone's idea of a good time, but it gives you the option of which is more convenient to you.

  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

Anonymous user
Not applicable

Posted: ‎2021-06-22 06:42 AM

In response to APC_Steve
0 Likes
0
1734
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2021-06-22 06:42 AM

Thanks, problem solved! 

 

Regards,

  • Tags:
  • english
Reply

Link copied. Please paste this link to share this article on your social media post.

Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of