ACRP102 communication issue

DCIM_Support · ‎2020-07-03

Hi Guys,

Anyone can help in the following situation:

I have (StruxureWare Central 7.0.0) that can't see ACRP102 Inrow cooling unit.
When I connect my Laptop directly to the network port of the Inrow cooling unit , I can ping it via CMD window.
But when I try to log into the Inrow cooling unit via web browser it fails and i get the below message.

Taking into consideration that I have another seven units that working properly.

Thanks in advance

Sameeh

DCIM_Support · ‎2020-07-03

Hi Sameeh,

Was this working ok before?
Did you make any recent changes to your setup before it stopped working?
Can you Telnet into the unit and check the firmware version and PNA status as per FA156130.
In terms of communication with StruxureWare Central, FA226273 should help with troubleshooting.
You can try rebooting the network card in the unit by pressing the Reset button. If this does not work, you should try reflashing it with the latest firmware.
Finally, you should contact your local technical support to validate your software contract in order to get the links to upgrade your StruxureWare Central. The latesr version of StruxureWare Data Center Expert is now on 7.4.3.

Regards

DCIM_Support · ‎2020-07-03

Hi Sameeh ahmad,

Please tell us, did you solve the problem? And if so, how?

With respect.

DCIM_Support · ‎2020-07-03

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