ACRC103 InRow RC: Group communication lost.

[DCIM_Support]

This question was originally posted on DCIM Support by Ara Orujyan on 2017-09-19

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Could you please help with this issue ?

ACRC103 is in group with 4 others , totally 5 in group. It can see all others 4 ACRC103's in the group, but still have an error "Group communication lost". All others don't have any error .

Thanks in advance.

(CID:125209233)

[DCIM_Support]

This answer was originally posted on DCIM Support by John Smith on 2017-09-19

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Are they all on the same firmware? You might have one with a lower firmware version. At least that was my issue.

(CID:125209406)

[DCIM_Support]

This comment was originally posted on DCIM Support by Ara Orujyan on 2017-09-19

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Thank you for your answer John.

You are right, ACRC with alarm is lower with software version, but unfortunately update to actual version is failed. I don't know why, but this is the only one ACRC which I was unable to update.

(CID:125209452)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Smith on 2017-09-20

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What does the update tool say when it fails?

(CID:125210007)

[DCIM_Support]

This comment was originally posted on DCIM Support by Ara Orujyan on 2017-09-20

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Update to 3.7.9 version were done successfully. No Errors were displayed.

But in WEB interface all the data was in error condition.

(CID:125210113)

[DCIM_Support]

This comment was originally posted on DCIM Support by Garry Priestland on 2018-05-29

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Was there ever any resolution to this?  I am seeing the same on 1 ACRC unit...

(CID:131966797)

[DCIM_Support]

This comment was originally posted on DCIM Support by Ara Orujyan on 2018-05-30

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Make sure that the software on ACRC's of the group is same version.

If no, update all of them to the latest version.

I have updated the software, and in my case this was a solution.

(CID:131967203)

[DCIM_Support]

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