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Posted: 2020-07-03 11:31 PM . Last Modified: 2024-04-05 04:54 AM
Could you please help with this issue ?
ACRC103 is in group with 4 others , totally 5 in group. It can see all others 4 ACRC103's in the group, but still have an error "Group communication lost". All others don't have any error .
Thanks in advance.
(CID:125209233)
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Posted: 2020-07-03 11:31 PM . Last Modified: 2024-04-05 04:54 AM
Are they all on the same firmware? You might have one with a lower firmware version. At least that was my issue.
(CID:125209406)
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Posted: 2020-07-03 11:31 PM . Last Modified: 2024-04-05 04:54 AM
Thank you for your answer John.
You are right, ACRC with alarm is lower with software version, but unfortunately update to actual version is failed. I don't know why, but this is the only one ACRC which I was unable to update.
(CID:125209452)
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Posted: 2020-07-03 11:31 PM . Last Modified: 2024-04-05 04:54 AM
What does the update tool say when it fails?
(CID:125210007)
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Posted: 2020-07-03 11:32 PM . Last Modified: 2024-04-05 04:54 AM
Update to 3.7.9 version were done successfully. No Errors were displayed.
But in WEB interface all the data was in error condition.
(CID:125210113)
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Posted: 2020-07-03 11:32 PM . Last Modified: 2024-04-05 04:54 AM
Was there ever any resolution to this? I am seeing the same on 1 ACRC unit...
(CID:131966797)
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Posted: 2020-07-03 11:32 PM . Last Modified: 2024-04-05 04:53 AM
Make sure that the software on ACRC's of the group is same version.
If no, update all of them to the latest version.
I have updated the software, and in my case this was a solution.
(CID:131967203)
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Posted: 2020-07-03 11:32 PM . Last Modified: 2023-10-20 04:54 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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