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ACRC103 InRow RC: Group communication lost.

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DCIM_Support
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ACRC103 InRow RC: Group communication lost.

This question was originally posted on DCIM Support by Ara Orujyan on 2017-09-19


Could you please help with this issue ?

ACRC103 is in group with 4 others , totally 5 in group. It can see all others 4 ACRC103's in the group, but still have an error "Group communication lost". All others don't have any error .

Thanks in advance.

(CID:125209233)

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DCIM_Support
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Re: ACRC103 InRow RC: Group communication lost.

This answer was originally posted on DCIM Support by John Smith on 2017-09-19


Are they all on the same firmware? You might have one with a lower firmware version. At least that was my issue.

(CID:125209406)

DCIM_Support
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Re: ACRC103 InRow RC: Group communication lost.

This comment was originally posted on DCIM Support by Ara Orujyan on 2017-09-19


Thank you for your answer John.

You are right, ACRC with alarm is lower with software version, but unfortunately update to actual version is failed. I don't know why, but this is the only one ACRC which I was unable to update.

 

(CID:125209452)

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Re: ACRC103 InRow RC: Group communication lost.

This comment was originally posted on DCIM Support by John Smith on 2017-09-20


What does the update tool say when it fails?

(CID:125210007)

DCIM_Support
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Re: ACRC103 InRow RC: Group communication lost.

This comment was originally posted on DCIM Support by Ara Orujyan on 2017-09-20


Update to 3.7.9 version were done successfully. No Errors were displayed.

But in WEB interface all the data was in error condition.

(CID:125210113)

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Re: ACRC103 InRow RC: Group communication lost.

This comment was originally posted on DCIM Support by Garry Priestland on 2018-05-29


Was there ever any resolution to this?  I am seeing the same on 1 ACRC unit...

(CID:131966797)

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Re: ACRC103 InRow RC: Group communication lost.

This comment was originally posted on DCIM Support by Ara Orujyan on 2018-05-30


Make sure that the software on ACRC's of the group is same version.

If no, update all of them to the latest version.

I have updated the software, and in my case this was a solution.

 

(CID:131967203)

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