server is unable to collect device and alarm data

[DCIM_Support]

(CID:106204239)

[DCIM_Support]

Hi Pete, This error message usually occurs if DCO is unable to receive data from the external system (DCE), some common reasons/scenarios and how to resolve is described here: Resolving error collecting data If that doesn't help, would it be possible to ask for the server logs? (in DCO, logs are available in Help > Download log files. Note, that the download may take 5-10 minutes to complete) I will send you an invite to my =S= box shortly, thanks. Kind regards

(CID:106204246)

[DCIM_Support]

Hi Pete, Many thanks for providing the log files, I will get back to you soon. Kind regards

(CID:106204273)

[DCIM_Support]

Hi Pete, Just let you know, that I've sent you direct email this morning, thanks. Kind regards

(CID:106204336)

[DCIM_Support]

Hi all,

This will be investigated off-line,

Kind regards

(CID:106204553)

[DCIM_Support]

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