netbotz 500 appliance not powering up

[DCIM_Support]

I cannot find an on/off switch on the netbotz appliance - is there a specific way to power it up. I removed the power cable waited a while then reconnected the power but it will not switch on.

(CID:105459485)

[DCIM_Support]

Dear Riyaad,

There is no On/Off switch on the appliance. 

The Netbotz should power ON as soon as the Power is supplied. 

There is a Power ON Green LED which should lit after the power is fed to the appliance. Please make sure that the Power Cord is not faulty. Try checking the appliance with a known source and working power cord. 

If it still not powering ON, then appliance could be faulty. Please contact country technical support  if its under warranty. 

Regards,

Bala

(CID:105459501)

[DCIM_Support]

Dear Riyaad,

NetBotz 500 is powered by the below APC Dual Power Supply, -5V/3.3V adapter, you may want to check if it's also working.

 Regards,

Felix

(CID:105459518)

[DCIM_Support]

if you have another netbotz 500 on hand, perhaps you could try swapping this power supply with a known working one.

(CID:105459581)

[DCIM_Support]

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