gateway setup

[Houtzdale123]

I sure would like this fixed. we are paying for a service we aren't getting. Months ago a Schneider Electric tech was out to install a new network card but he didn't reconfigure for the monitoring service. Now I am being asked to do this work.... This stuff is way over my head and I need help.

[Cory_McDonald]

Hi @Houtzdale123,

If you have an active ITE subscription, when assistance/guidance is required you can reach out to technical support for assistance.

There is also a lot of information available within our Help Center to help guide you to correcting issues.  For this specific issue, you can follow these steps to resolve the issue: https://community.se.com/t5/Troubleshooting/How-to-replace-a-device-in-EcoStruxure-IT-Gateway/ta-p/4...

Regards,

Cory