Why the StruxureWare Portal is frozen ?

[DCIM_Support]

When I try to access Portal the result is a website totaly diferent, with icons unaccessible, I cant do nothing on page (see picture)

I already did :

- I checked services and all is ok
- Did some tests in other computers and browsers
- Reset the VM server Portal

(CID:93914990)

[DCIM_Support]

Hi Fabio, we will investigate it, thanks for posting.

(CID:93915072)

[DCIM_Support]

I would recommend (if possible) trying a different browser like e.g. Chrome. Not sure if that has been tried already?

When using Internet Explorer I have experienced that disabling Compatibility View makes the site render correctly.

(CID:93915075)

[DCIM_Support]

Also trying to do a hard refresh of the page CTRL+F5 (CMD+R) would be an option. I would also make sure the Struxureware portal service is running. Some more information can be found here: http://dcimsupport.apc.com/display/Portal/Troubleshooting+StruxureWare+Portal+issues

(CID:93915134)

[DCIM_Support]

Ok, Tks ....do you have any response for this issue ?

(CID:93915131)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.