Need Phone Number for EcoStruxure IT Technical Support

[BeardMan]

Hi,

Does anyone know a direct number to EcoStruxure IT Technical Support? I have two tickets open regarding some security findings that appear to be reporting falsely in EcoStruxure IT.  I did get a fairly quick response on 1 ticket, but then silence after providing requested documentation. The second ticket I got an auto response and nothing after that. 

I then reached out to our customer rep and passed the ticket #s along hoping someone from tech support would respond and nothing either. At this point, I need to call someone to get a person to tell me the status. This has been about a two week process and I need to produce reports for my manager, but I can't because of this.

[Cory_McDonald]

Hi @BeardMan,

You can reach out to technical support via contact methods found on https://www.apc.com/contact and also https://app.ecostruxureit.com/request/.

Regards,

Cory