AP8886 PDU "a new device has been detected" in EcoStruxure

[Mark_G_NZ]

Hi all,

We're currently trialling EcoStruxure and have a number of different APC devices being monitored by our gateway on prem... we seem to be having issues with our AP8886 PDUs generating the following alert multiple times a day. This does not happen with anything else including different older PDUs. We're on the latest version of the firmware for the PDUs and the gateway is upto date etc.

Thanks muchly
Mark

[JLehr]

Hi @Mark_G_NZ,

May I ask which version of firmware is on the devices? 

Thank you.

[Cory_McDonald · Accepted solution]

Hello @Mark_G_NZ,

It looks like this issue may be resolved through a firmware update based on the case that you had with technical support.  I just wanted to post this here so others that may come across this issue may want to start by ensuring that their end-device (NMC) firmware is up-to-date.

Kind Regards,

Cory