ViewX - Session Timeouts

[GeoSco]

We've got on Geo SCADA Version 84.8379 installed on a number sites and has been running fine for at least 2 years on these sites.

We have just started experiencing ViewX is expiring sessions instantly when you log on. If I enter my password again ViewX opens but after a few seconds the session expires again, basically stuck in a loop unusable.

The only way to stop this happening is to reboot the Operating System (the physical server) and then ViewX starts working normally again, ViewX does not expire the session after a reboot.

There has been no configuration changes, for example Inactivity logout is still at 0 minutes within Server Configuration and 1 hour within user.

Why has this just started happening? And after a reboot of the Operating System I don't experience this anymore?

[geoffpatton]

I have not experienced anything like that but it sounds like a call to your region's support center needs to be made. Could be a recent windows update issue.

[tfranklin]

Yeah as Geoff suggested, I'd ping support on this one.  If I had to guess, it's not a timeout at all but rather some other sub-process.  ViewX client logs or dumps would help narrow it down.  I'd start there and reach out to support if something isn't immediately obvious.