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ViewX Home button disabled on DMZ Standby

EcoStruxure Geo SCADA Expert Forum

Schneider Electric support forum about installation, configuration, integration and troubleshooting of EcoStruxure Geo SCADA Expert (ClearSCADA, ViewX, WebX).

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tkswathik
Lieutenant JG tkswathik
Lieutenant JG

Posted: ‎2020-08-17 11:19 PM . Last Modified: ‎2023-05-03 12:12 AM

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Posted: ‎2020-08-17 11:19 PM . Last Modified: ‎2023-05-03 12:12 AM

ViewX Home button disabled on DMZ Standby

I recently added a DMZ Standby server to our existing Hot-Standby server environment. ClearSCADA version is 2017 R3 (July 2019). When I login to the ViewX instance on a fully synced DMZ Standby server, the Home button on the ribbon is disabled. My user account has a home page assigned and this doesn't load automatically when I login.

DMZ ViewX.png

 

However this is not the case when I login to the ViewX instance on the Main / Standby server (Not DMZ or Permanent Standby). The home button is enabled and the home page on my account loads without any issues on these servers

 

When I login to WebX on the DMZ standby server (http://localhost) the home page loads without any issues.

 

I changed the server role from DMZ Standby to "Lone server", surprisingly ViewX doesn't have the issues I mentioned above and everything works perfectly. I find it hard to believe if the server role has something to do with this issue. 

 

Has anyone had this issue before?

 

Thanks

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sbeadle
Kirk sbeadle Kirk
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Posted: ‎2020-08-18 06:18 AM . Last Modified: ‎2023-04-25 04:17 AM

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Posted: ‎2020-08-18 06:18 AM . Last Modified: ‎2023-04-25 04:17 AM

Hi,

yes, this issue was found and has been fixed. The correction is available in the June 2020 Monthly Updates and beyond.

See: https://community.se.com/t5/Geo-SCADA-Knowledge-Base/Geo-SCADA-Expert-Downloads/ba-p/279116

 

Steve

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sbeadle
Kirk sbeadle Kirk
Kirk

Posted: ‎2020-08-18 06:18 AM . Last Modified: ‎2023-04-25 04:17 AM

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Posted: ‎2020-08-18 06:18 AM . Last Modified: ‎2023-04-25 04:17 AM

Hi,

yes, this issue was found and has been fixed. The correction is available in the June 2020 Monthly Updates and beyond.

See: https://community.se.com/t5/Geo-SCADA-Knowledge-Base/Geo-SCADA-Expert-Downloads/ba-p/279116

 

Steve

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tkswathik
Lieutenant JG tkswathik
Lieutenant JG

Posted: ‎2020-08-19 02:40 PM

In response to sbeadle
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Posted: ‎2020-08-19 02:40 PM

Thanks !!

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