Twilio SMS Redirection with Multiple Users

[george_latech]

I've set up the new SMS Alarm Redirection following the directions at the link:
https://community.se.com/t5/Geo-SCADA-Knowledge-Base/Tools-amp-Samples/ba-p/279123#toc-hId-129024950...

The documentation (PDF) mentioned being able to set up multiple contact (pager) numbers for a user, which I set up, but I am wondering if there's a way to use the call functionality with multiple users as well? I have tried creating a User Group and attaching different users and then having the method action call the group to no avail. 

I'm trying to set this up in a way where there would be a group of "engineers" and maybe "admins" and let's say only the "admins" wanted to receive the call about the alarm notification.

Know anything that might help me out with this? @sbeadle 

[sbeadle · Accepted solution]

Hi George,

I assume you're using the simple Redirection to SMS: Geo SCADA Expert Simple Voice SMS Redirection via Twilio v6.pdf  Also see the demo .sde (Alarm Redirection to Twilio.sde) and interface program (TwilioCallOut program (Feb 2024).zip) below.

I modified the redirection Method Action (User) item to change to a user group:

Then I ensured that each user in the group had a Contact 1 phone number and link to the (dummy) Pager Service in the Contact Information tab.

The redirection Method Action (User) item refers to the logic and passes contact details:

(Check these carefully).

Then, when raising an alarm, the redirection (and therefore the Logic to call Twilio) is triggered separately for each user in that group with valid contacts:

Summary - it works for me!

[george_latech]

thanks steve!!!