Twilio Notify DDK drive problem

[GarrettGreat]

Hi

Just wondering if anyone managed to make this Notify DDK drive working? We have the following log from the GeoSCADA, but can't figure out what problem it is:

Severity Time Source Message User Category
High 10/02/2023 2:32:56.421 PM Example Projects.Test_Twilio.New Notify Channel Received good response from Redirector. System Notify Channel
High 10/02/2023 2:32:56.421 PM Example Projects.Test_Twilio.New Notify Channel Received data: 0 System Notify Channel
High 10/02/2023 2:32:56.406 PM Example Projects.Test_Twilio.New Notify Channel Send STATUS poll with data: ?type=STATUS System Notify Channel
High 10/02/2023 2:32:56.406 PM Example Projects.Test_Twilio.New Notify Channel Poll the Redirector System Notify Channel
High 10/02/2023 2:32:46.405 PM Example Projects.Test_Twilio.New Notify Redirector Online Scanner Status
High 10/02/2023 2:32:46.405 PM Example Projects.Test_Twilio.New Notify Channel Scanner defined System Notify Channel
High 10/02/2023 2:32:46.405 PM Example Projects.Test_Twilio.New Notify Channel Online - Alarm cleared System Server Status
High 10/02/2023 2:32:46.405 PM Example Projects.Test_Twilio.New Notify Channel OnConnect Channel Online. System Notify Channel
High 10/02/2023 2:32:46.389 PM Example Projects.Test_Twilio.New Notify Channel Channel Defined: localhost System Notify Channel
Low 10/02/2023 2:32:46.205 PM Example Projects.Test_Twilio.New Notify Redirector Voice notify alarm: Severity Critical. Source Example Projects.Test_Twilio.Test. Message State changed from Normal to Alarm, value is 1 (Current data). Category Point State. Condition Digital. Sub-condition Stat... request failed - Source is offline (10/02/2023 2:32:44.039 PM) OperExample Action
High 10/02/2023 2:32:46.205 PM Example Projects.Test_Twilio.New Notify Channel Failed - Driver Failed - Alarm raised System Server Status
High 10/02/2023 2:32:45.672 PM Example Projects.Test_Twilio.New Notify Channel Received good response from Redirector. System Notify Channel
High 10/02/2023 2:32:45.672 PM Example Projects.Test_Twilio.New Notify Channel Received data: 0 System Notify Channel
High 10/02/2023 2:32:45.672 PM Example Projects.Test_Twilio.New Notify Channel Send STATUS poll with data: ?type=STATUS System Notify Channel
High 10/02/2023 2:32:45.672 PM Example Projects.Test_Twilio.New Notify Channel Poll the Redirector System Notify Channel
Low 10/02/2023 2:32:44.039 PM Example Projects.Test_Twilio.New Method Action (User) Method NotifyAlarmVoice on object "New Notify Redirector" executed successfully. OperExample Alarm Redirection
Low 10/02/2023 2:32:44.039 PM Example Projects.Test_Twilio.New Notify Redirector Voice notify alarm: Severity Critical. Source Example Projects.Test_Twilio.Test. Message State changed from Normal to Alarm, value is 1 (Current data). Category Point State. Condition Digital. Sub-condition State1. Active time ... requested OperExample Action
Low 10/02/2023 2:32:44.038 PM Example Projects.Test_Twilio.Test Alarm "10/02/2023 2:32:44.038 PM State changed from Normal to Alarm, value is 1 (Current data)" redirected to "New Method Action (User)" System Alarm Redirection
Critical 10/02/2023 2:32:44.038 PM Example Projects.Test_Twilio.Test State changed from Normal to Alarm, value is 1 (Current data) - Alarm raised System Point State

[sbeadle]

Hi Garrett,

That event log looks OK. There's people here who can help, but we'll likely need log files from the driver and the Notifier exe task (the separate process from the driver). Make sure you read and remove anything personal/specific/confidential/credentials from any file you post here.

[GarrettGreat]

Thank you, Steve.

We fixed the problem by doing the following things:

1. Uninstalled the Webx server and iis server,

2. Shortened the message, the original message we copied from ppt file seems too long, Twilio couldn't handle it.

Thank you again for your help.